What is MyChart?
MyChart is a free and secure online patient portal that lets you view and manage much of your healthcare electronically.
Is there a fee to use MyChart?
MyChart is a free service offered to our patients.
Who do I contact if I have further questions?
You may email us at [email protected], or you can call our MyChart Help Desk at (800) 362-9567, ext. 50303.
When can I see my test results in MyChart?
Federal regulation requires that we share test results with you as soon as results are available. Therefore, you may see test results in your MyChart account before your healthcare provider. Some results can be hard to understand without context. Please give your healthcare provider two business days to review your results. He/she will contact you with any results that are concerning.
Why are certain test results not shared electronically via MyChart?
Federal regulation now requires that we share appointment notes and test results with you as soon as results are available. There are very few exceptions. For more information on your Health Information Rights and Resources, go to healthit.gov/how-do-i/individuals.
If some of my health information on MyChart is not correct. What should I do?
Your MyChart information comes directly from your electronic medical record. To correct any inaccurate information, you may:
- Contact our Health Information Management - Medical Records office at (608) 775-3199.
- Send a customer service message through your MyChart account.
- Complete this Amendment Form. You may either scan and email the completed form to [email protected] or mail it to: Health Information Management, Gundersen Health System, 1900 South Ave., La Crosse, WI 54601.
The Health Information Management department will communicate directly with the provider(s) regarding your request to amend your medical record. You will receive a response in writing, regarding your request, no later than 60 days from receipt of request.
If I send a message to my doctor or nurse, when can I expect a reply?
If you are messaging about new or worsening symptoms, a nurse will contact you to assess your symptoms within two business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 9-1-1 if it is an emergency.
Can I view a family member's health record in MyChart?
Yes, you can. This is called Proxy access and allows you to log into your personal MyChart account, and then connect to information regarding your family member or friend. Complete a Proxy Authorization Form and return it to one of our medical facilities to request access to this convenient service. Learn more about accessing health records.
Can I ask questions regarding a family member from my MyChart account?
Yes, but only if you have been given proxy access to your family member’s MyChart account. Communicating about another individual's health information, without proxy access, could potentially jeopardize medical care.
Can my spouse and I share one MyChart account?
No, due to the sensitive nature of medical information, each adult must create their own MyChart account.
I forgot my password. What should I do?
Click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our MyChart Help Desk at (800) 362-9567, ext. 50303 to request a new, secure password.
Why didn't I get an email letting me know that I have new information in MyChart?
In most cases, you will receive email notification about new information in MyChart (e.g. new test result, new message, new letter, new statement, new estimate, billing notifications, password change, proxy invite confirmation, etc.) However, MyChart will not send email notifications for new notes posted in your medical record.
If you believe you have undelivered emails, we recommend that you:
- Search all messages in your email inbox. Sometimes emails can get lost in your inbox.
- Check your spam and other email filters. It's possible your email service provider mistakenly sent our messages to your spam or junk folder. To avoid this: Remove Gundersen Health System messages from your spam list and add [email protected] to your personal email address book.
- If you have other filters or routing rules in your email account that may have sorted Gundersen Health System emails elsewhere, be sure to check those, too.
- If undelivered emails continue to be an issue, check with your email service provider to see if there are configuration issues or problems with their network that might be affecting your account.
Where can I update my personal information (e.g., home address, email or change my password)?
Log into MyChart. From the left search menu, go to the Account Settings section and select Personal Information to update your address, email, phone number, etc. If you want to change your password, click on Security Settings.
How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
I was logged out of MyChart. What happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
What do I need to use MyChart?
You need a computer, tablet or mobile device connected to the Internet and an up-to-date browser (Internet Explorer 11, Internet Explorer Edge, Firefox, Chrome or Safari). Older Internet Explorer browsers are not supported.
My activation code does not work, what should I do? For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at [email protected] or call our MyChart Help Desk at (800) 362-9567, ext. 50303.
Is my activation code my user ID?
No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.