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Gundersen Visitor Guidelines

Gundersen Visitor Guidelines

Let’s all do our part to protect each other. To keep you, our patients and our staff safe, we require everyone to wear a medical-grade mask, cloth mask with a nose wire, or N95 or KN95 mask without vents in our facilities. We have a mask for you if you don’t have one. Please stay home if you’ve had or been exposed to COVID-19 in the last 10 days, unless you need our care. If you’re planning to visit a patient at one of our hospitals or clinics, please review our guidelines below.

Hospital/Inpatient Visitor Guidelines
Hospitalized adults & pediatrics

La Crosse Hospital visitors are to remain in the room of the patient they are visiting but may go to the cafeteria or MOKA; no gathering in community areas such as hallways, waiting rooms, or outdoor patios.

Important: All visitors must check-in at the hospital Information Desk.

  • Covid-negative patients
    • Hospitalized Adult & Pediatric
      • Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed. 

      • Children under 16 may visit but need to be accompanied and supervised by an adult.

    • Neonatal Intensive Care Unit
      • Up to 2 support persons, one of which must be the child’s parent, in the room/building) at one time; no 24-hour limit to the number of visitors allowed. A parent must always accompany the visitor. 

      • Currently, individuals under 18 are restricted from visiting.

  • Covid-positive patients
    • Hospitalized Adult & Pediatric
      • Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.

    • Neonatal Intensive Care Unit
      • COVID-negative parents only.

End-of-life adults & pediatrics

La Crosse Hospital visitors are to remain in the room of the patient they are visiting but may go to the cafeteria or MOKA; no gathering in community areas such as hallways, waiting rooms, or outdoor patios.

Important: 

All visitors must check-in at the hospital Information Desk.

The check-in and check-out process means that the support persons are leaving the building as we do not currently have designated space to allow for groups to wait while socially distanced. Once support persons have checked-out, others may check-in.

  • Covid-negative patients
    • End-of-Life Adult & Pediatric
      • Up to 4 support people at one time, with no 24-hour limit to the number of visitors allowed.

  • Covid-positive patients
    • End-of-Life Adult & Pediatric
      • Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.

Inpatient behavioral health adults & pediatrics

La Crosse Hospital visitors are to remain in the room of the patient they are visiting but may go to the cafeteria or MOKA; no gathering in community areas such as hallways, waiting rooms, or outdoor patios.

Important: Visits are limited to 30 minutes and need to be scheduled between 12-6 p.m. by calling (608) 775-3523. If all visiting times are filled, one may be scheduled for the following day.

  • Covid-negative patients
    • Adult
      • Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed. 

      • Children under 16 may visit but need to be accompanied and supervised by an adult.

    • Pediatric (under 18)
      • 2 parents or guardians every 24 hours.

  • Covid-positive patients
    • Adult
      • Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.

    • Pediatric (under 18)
      • Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.

Emergency Services, Urgent Care, Surgery, and Outpatient Surgery Center adults & pediatrics

La Crosse Hospital visitors are to remain in the room of the patient they are visiting but may go to the cafeteria or MOKA; no gathering in community areas such as hallways, waiting rooms, or outdoor patios.

  • Covid-negative patients
    • Adult
      • Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed. 

      • Children under 16 may visit but need to be accompanied and supervised by an adult.

    • Pediatric
      • Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed. 

      • Children under 16 may visit but need to be accompanied and supervised by an adult.

  • Covid-positive patients
    • Adult
      • Up to 1 support person for the entire time the patient is in the hospital.

    • Pediatric
      • 2 support people, over 16 years of age, for the entire time the patient is in the hospital.

Clinic/Outpatient Visitor Guidelines
COVID-negative patients
  • Adult
    • 2 support people
  • Pediatric
    • 2 support people
COVID-positive patients
  • Adult
    • 1 support person
  • Pediatric
    • 1 support person
What to expect at all Gundersen locations

To ensure the health and safety of patients, visitors and staff, we have the following processes in place to help prevent the spread of COVID-19. Visit our COVID-19 page for more information.

  • Patients, support people and visitors must bring and wear a face covering even after receiving the COVID-19 vaccine.
    • Face coverings must be worn the entire time while in any of our locations and must completely cover the nose and mouth.
    • Support persons and visitors who cannot tolerate a face covering will not be allowed to accompany or visit a patient.
  • Everyone entering a Gundersen facility will be asked if they are experiencing symptoms related to COVID-19 such as new fever, cough, shortness of breath, loss of taste or smell or unexplained body aches.
  • Despite updated guidelines from the CDC, Gundersen remains committed to protecting our patients, visitors and staff. Support persons, visitors or healthcare decision makers will not be permitted to any Gundersen location if they have had a diagnosis of or exposure to COVID-19 in the last 10 days.
  • All patients and visitors should allow at least six feet between themselves and other patients and visitors, even when wearing a face covering.
  • Entrances to Gundersen locations will continue to be limited to ensure appropriate patient and visitor screening.

1900 South Ave.
La Crosse, WI 54601

(608) 782-7300

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