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Video Visits with MyChart

You can schedule and access video visits through MyChart, allowing you to see your provider more conveniently within our secure patient portal. Same-day and next-day appointments are available.

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How to schedule a video visit

Schedule a video visit by phone or log into MyChart. Same-day and next-day appointments are available.

  • Within the MyChart app, click on "Appointments and Visits," then click the "Schedule an appointment" button. 
  • From your desktop, go to Menu and click "Schedule an Appointment."

Before your appointment, sign into your MyChart account via the MyChart app or web on any mobile device or computer. You'll see your appointment details and instructions.

Complete eCheck-In before your appointment. On the MyChart home screen, find your video visit and click the "eCheck-In and Questionnaires" button. eCheck-In takes about 5 minutes. 

You're now ready to begin. Click "Begin Video Visit." You'll be asked to test your audio (sound) and video (camera) to make sure everything is working properly. Then, you'll be in a virtual waiting room until a member of your healthcare team joins.

Please do not drive or operate heavy machinery during your telehealth visit and avoid being in a moving vehicle during an encounter (even as a passenger).

What you'll need

For the best video visit experience, you'll need:

  • Mobile device or computer with camera, microphone and speakers
  • MyChart account
  • Secure Internet connection

If you're using a mobile device, connect to wireless (Wi-Fi) for the best video quality and connection. Avoid using LTE/cellular data.

What you'll pay

A scheduled video visit is the same cost as your standard office visit.

Not a MyChart user?

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Having problems logging in?

(608) 775-3843

New to Gundersen? 

(608) 775-0601

More care options

Virtual and in-person care

No matter your care needs, we have you covered.

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Manage your care with MyChart

When you sign up for MyChart, you can access and manage your own medical record and your family's medical records from home or on any computer, tablet or smartphone.

  • Send a message to your provider
  • Schedule an appointment
  • Renew prescriptions
  • View lab results
  • Pay your bill and get a cost estimate
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1900 South Ave.
La Crosse, WI 54601

(608) 782-7300

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