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State rankings say Gundersen La Crescent Clinic among the best in Minnesota for patient experience

State rankings say Gundersen La Crescent Clinic among the best in Minnesota for patient experience
Friday, September 08, 2017

Gundersen La Crescent Clinic is making news in Minnesota. According to a recent study by Minnesota Community Measurement (MNCM), Gundersen La Crescent ranks in the top 15 of more than 750 clinics in Minnesota in three out of five categories surveyed regarding patient satisfaction. Only three other clinics in the state reached this level.

According to Ellen Gianoli, Gundersen patient relations specialist, MNCM works with medical groups, health plans, employers, consumers and state agencies to publicly reporting healthcare information. In 2017, 767 eligible clinics in Minnesota were compared using the patient experience survey data.

The data was divided into five categories:

  • Care Coordination
  • Courteous and Helpful Staff
  • Getting Care When Needed
  • How Well Providers Communicate
  • Providers with a "Most Positive" Rating

Gundersen La Crescent earned Top Honors, which means their results were in the top 15 clinics in the state, in "Care Coordination," "Providers with a 'Most Positive' Rating" and "How Well Providers Communicate."

"At the La Crescent Clinic we focus on taking care of our patients and taking care of each other," says Linda Kastantin, clinic manager, Gundersen La Crescent Clinic. "This survey confirms that we are doing our jobs well, and patients are confident they are getting the best care."

The survey also concluded that clinics in smaller communities received more favorable marks that clinics in metropolitan areas.

"Our clinic is small but mighty, patients trust the care they get here! We focus on truly being a medical home by managing of all aspects of our patients care," comments Carrie Gerhard, MD, Family Medicine physician and section chair, Gundersen Minnesota Hub.

The La Crescent Clinic also earned Above Average in the "Courteous and Helpful Staff" category and Average for "Getting Care When Needed."

"This is a great honor for the staff at the La Crescent Clinic who works diligently to meet our patients' needs and continually improve their experience," praises Gianoli. "Our clinics in Spring Grove, Harmony and Houston do not have the volume of patients to qualify for the survey, but if they did, I am confident their rankings would be near the best as well."

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