Gundersen clinician ratings inform, empower patients

Gundersen Health System is the first healthcare organization in our area and among the first in the nation to make clinician star ratings available to patients and the public.

The ratings are developed from patient feedback in surveys completed after clinic visits. The data is regularly updated to help patients make informed decisions about their care.

The ratings, which are found on gundersenhealth.org/find-a-doctor or in search results when looking for Gundersen clinicians online, use a star format – one star is lowest and five is the highest – and include patient comments.

"There is demand for this information by our patients and across our industry," says Mary Kuffel, MD, medical vice president, Gundersen Health System. "It also fits with our commitment to providing patients and their families the best experience when they come to us for care, and with our culture of continuous improvement."

The continuous effort to improve experience at Gundersen is reflected in the feedback patients provide: 100 percent of rated clinicians have an overall star rating of four or above.

"It is important each patient knows we want to relate to them on a personal basis, not just as another disease or another toothache," says Mary Ann Campbell, DDS, Gundersen Dental Specialties. "Patients come to us for care with many preconceived notions and apprehensions. It is important for us to make them feel valued and important, in addition to providing treatment and answers for their particular ailment."

You can learn more about the clinician star ratings at gundersenhealth.org/find-a-doctor/guide-to-ratings.