Sweet 16! Gundersen among best in nation for patient experience

Great care and experience must always go together for patients and their families. Gundersen is once again recognized for living this commitment at an expectational level. And this year, we can celebrate with more people across our new system.  

Healthgrades® has honored Gundersen’s La Crosse Hospital as a recipient of the 2023 Outstanding Patient Experience Award. This is the 16th-consecutive year Gundersen has received this prestigious recognition. 

Gundersen also received four significant honors for clinical care: 

• Gastrointestinal Surgery Excellence™
• Joint Replacement Excellence Award™
• Wisconsin honor – Gastrointestinal Surgery
• Wisconsin honor – Surgical Care 

We are also celebrating these recognitions for our colleagues in the Bellin Region!  

• Outstanding Patient Experience Award™
• Patient Safety Excellence Award™
• America’s 50 Best Vascular Surgery™
• Wisconsin honor – Surgical Care 

What does it mean? 

Healthgrades evaluates patient experience based on nine measures, using data collected from surveys of the hospital’s own patients. Hospitals in the top 15 percent are recognized as Outstanding Patient Experience Award™ recipients.

“Reaching this level of patient experience recognition for this length of time is evidence of our commitment to connecting with each patient we serve, as well as their loved ones,” shares Shannon Hulett, Gundersen director of Patient Experience. “Comments from our patients about their experiences contribute to how our care teams fulfill our mission. Their grateful words are filled with reflections of exceptional clinical care delivered in a manner that values and centers on their unique story and most important needs.” 

Read more about Gundersen’s Healthgrades recognitions

Read more about Bellin’s Healthgrades recognitions

Healthgrades methodology 

No hospital can opt-in or opt-out of being evaluated by Healthgrades, and no hospital pays to be evaluated. Healthgrades measures hospital performance based on patient outcomes. Their methodologies adjust for each patient’s risk factors, such as age, gender and medical condition. 

Read Healthgrades’ methodology