Troy D. McKay, OD
Optometry
About
Clinical Interests
Locations
- Viroqua - Optometry
- 407 South Main Street, Viroqua, WI 54665
- Get Directions
- phone: 608-637-8281
Expertise
Education
Dean Medical Center
Fellowship, Refractive Sx & Ant Seg Disease, 2001Southern College of Optometry
Professional School, 2000Insurance
- Aetna Health Management
- Amerigroup Iowa Inc
- Anthem BCBS WI
- Arise Health Plan/ WPS
- BCBS MN
- Benefit Plan Administrators
- Care Wisconsin
- CIGNA
- Community Link
- Group Health Cooperative of Eau Claire
- HealthEOS by Multiplan
- Healthpartners, Inc
- Humana,Inc
- Independent Care Health Plan Medicaid
- Medica IFB
- Meritain Health
- MHS Health
- Midlands Choice
- Preferred One
- Quartz
- The Alliance
- Tricare East
- Tricare West
- Ucare Minnesota
- United Healthcare Inc.
- WCA Group Health Trust
- Wellmark BCBS IA
- Wisconsin Education Association
- Wisconsin Physician Services
Reviews
4.9 of 5 stars
496 Ratings, 152 ReviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 4/14/2024
everyone was very friendly
- 5 out of 5 starsReviewed on 4/11/2024
Great staff! I have been seeing them for years. From reception to Dr McKay they are top notch.
- 5 out of 5 starsReviewed on 4/10/2024
Helpful, friendly, competent staff
- 5 out of 5 starsReviewed on 4/10/2024
This was an emergency visit, foreign object in the eye and they got me in right away and got the object out and got me on my way
- 5 out of 5 starsReviewed on 4/10/2024
Excellent care.
- 5 out of 5 starsReviewed on 4/10/2024
WONDERFUL! AAAA+
- 5 out of 5 starsReviewed on 4/10/2024
I felt very comfortable and was treated like a person, not like a number. Everyone listened to my comments and showed true interest.
- 5 out of 5 starsReviewed on 4/10/2024
I have all confidence coming here.
- 5 out of 5 starsReviewed on 4/7/2024
The staff was as nice to me as they could be-I always feel they do a great job
- 5 out of 5 starsReviewed on 4/7/2024
I wish you saved paper and printed double sided. Also I would have preferred more detailed info on care, treatment, supplements to help eye health. I understand giving info that's just at a basic level but it's always nice to have more instead of having to go online to research it.
- 5 out of 5 starsReviewed on 3/28/2024
Thank you!!!
- 5 out of 5 starsReviewed on 3/27/2024
I went in for an eye exam. The nurse and doctor treated me like they were geuninly interested in my needs as as a person. The lady helping me with getting a new pair of glasses was very knowledgeable, and really wanted me to have a nice pair of frames.
- 5 out of 5 starsReviewed on 3/27/2024
Great staff and experience.
- 5 out of 5 starsReviewed on 3/26/2024
I was satisfied at the visit but got home and was looking at the visit summary print out that used all kinds of big medical terms that we hadn't even discussed and am still a little confused about.
- 5 out of 5 starsReviewed on 3/26/2024
Staff was helpful and friendly. Would highly recommend!
- 5 out of 5 starsReviewed on 3/25/2024
First visit with Dr Mckay.and really was happy with everything
- 5 out of 5 starsReviewed on 3/24/2024
WONDERFUL. AAAA+
- 5 out of 5 starsReviewed on 3/19/2024
Nice, NICE people - the whole staff!!! Very, very pleased with my care. It couldn't be better!!!
- 5 out of 5 starsReviewed on 3/19/2024
The front desk was so friendly. The nurse was awesome. Dr. Troy did a great job! Excellent appt.!
- 5 out of 5 starsReviewed on 3/18/2024
Very helpful
- 5 out of 5 starsReviewed on 3/18/2024
its really the only clinic in town - so, i didnt have many options LOL
- 5 out of 5 starsReviewed on 3/14/2024
I have never had a negative experience at the Eye Clinic. Everyone is caring and they don't rush you and hurry you along. This is especially important for me because I have balance and pain issues that make it difficult for me to walk. They always help me to get into the seat. When I am ordering glasses it is nice to have the time to pick out the frames. Everyone is unfailingly cheerful without being over the top. I always leave the eye clinic in a better mood than when I arrived.
- 5 out of 5 starsReviewed on 3/13/2024
Was excellent experience!
- 5 out of 5 starsReviewed on 3/12/2024
Thank you for the friendly staff as always! They all had a smile on their face and happy to help.
- 5 out of 5 starsReviewed on 3/12/2024
Great people, great care!
- 5 out of 5 starsReviewed on 3/6/2024
I receive the best care from the Viroqua Eye Clinic from the exam to getting fitted for eye glasses.
- 5 out of 5 starsReviewed on 3/4/2024
Everyone friendly and happy. They must like their job(s)!
- 5 out of 5 starsReviewed on 3/3/2024
It was great experience and everyone very helpful
- 5 out of 5 starsReviewed on 3/3/2024
All staff exceeded my expectations from check in to check out.
- 5 out of 5 starsReviewed on 2/28/2024
Everyone was very courteous and nice. Thanks
- 5 out of 5 starsReviewed on 2/27/2024
I was not impressed that I pay for vision insurance and they do not take vision insurance.
- 5 out of 5 starsReviewed on 2/26/2024
Doc. McKay was wonderful. I truly liked him. excellent doctor.
- 5 out of 5 starsReviewed on 2/26/2024
after finishing with the Doctor's assistant, I waited about 15 minutes for the Eye Doctor to come in to see me. This was the only negative.
- 5 out of 5 starsReviewed on 2/21/2024
Excellent care from all staff
- 5 out of 5 starsReviewed on 2/21/2024
pleasant visit
- 5 out of 5 starsReviewed on 2/20/2024
This was a somewhat emergent situation. I had stopped at the KVMC clinic and they removed one foreign body but couldn't get the second one. They sent me to Gundersen Eye Clinic in Viroqua. I was in and out. Thank you for supporting rural health care and keeping it accessible!!!
- 5 out of 5 starsReviewed on 2/18/2024
There was some confusion about the "cash payment" form they had me sign. The clerk said I could pay now and submit to my insurance (VSP) that they don't carry, but the form said I could not do so. The wording needs to accurately match what the receptionist is verbally telling people.
- 5 out of 5 starsReviewed on 2/15/2024
The staff is always so very professional, friendly and respectful! Thank you to all of them!
- 5 out of 5 starsReviewed on 2/14/2024
Incredible from start to finish. Personable and professional. Will definitely recommend
- 5 out of 5 starsReviewed on 2/14/2024
Everyone very kind and on time.
- 5 out of 5 starsReviewed on 2/13/2024
Everyone was very helpful and courteous.
- 5 out of 5 starsReviewed on 2/12/2024
Well organized team, kind and knowledgeable, thank you
- 5 out of 5 starsReviewed on 2/11/2024
I have been going to this eye clinic for years. I have always been treated great. The receptionists are always friendly. Dr McKay and his technician are always happy to try and help me find a solution for the problems I have had after cataract surgery. I do appreciate their compassion and kindness .
- 5 out of 5 starsReviewed on 2/7/2024
He explained everything thoroughly and made me feel comfortable as a patient.
- 5 out of 5 starsReviewed on 2/6/2024
Dr. McKay was extremely helpful in doing research for my unique situation. He went out of his way and put in effort to consult with other doctors. Then found me the answers and reassurance that I needed. Top notch doctor for knowledge and treatment of patients.
- 5 out of 5 starsReviewed on 2/6/2024
Dr. McKay is so nice, and very knowledgeable. He is easy to talk to if you have questions. I really like all the staff.
- 5 out of 5 starsReviewed on 2/1/2024
Everyone was excellent, the the reception staff were outstandingly excellent!
- 5 out of 5 starsReviewed on 1/29/2024
My usual outstanding care
- 5 out of 5 starsReviewed on 1/21/2024
Dr McKay is a great provider. Always prompt and willing to take enough time to answer any questions I have.
- 5 out of 5 starsReviewed on 1/17/2024
Absolutely everyone is so nice and seems genuinely happy. ??
- 5 out of 5 starsReviewed on 1/14/2024
This eye clinic has the best group of employees. I wish Gundersen took VPS so my children could be seen here.
- 5 out of 5 starsReviewed on 1/14/2024
He's always easy to talk to and pleasant to see. Always has a lot of good information and feedback
- 5 out of 5 starsReviewed on 1/14/2024
Keep up the good work.
- 5 out of 5 starsReviewed on 1/10/2024
Dr. McKay is always patient and very informative during my appointments. His staff are friendly and kind.
- 5 out of 5 starsReviewed on 1/10/2024
Always a pleasure to see the great staff.
- 5 out of 5 starsReviewed on 1/9/2024
Everyone is so kind. Such a wonderful experience. Thank you
- 5 out of 5 starsReviewed on 1/7/2024
Great clinic with a great staff who listen you !!
- 5 out of 5 starsReviewed on 1/7/2024
Excellent
- 5 out of 5 starsReviewed on 1/7/2024
DR. McKay is amazing. He listens and takes time and I don't feel rushed. We even talked about my daughter. He's an amazing Dr.
- 5 out of 5 starsReviewed on 1/4/2024
this community is fortunate to have such a professional optical dept. everyone I encountered was fabulous, kind, knowledgeable, top notch! thankyou
- 5 out of 5 starsReviewed on 1/3/2024
Dr McKay and his team are excellent !!
- 5 out of 5 starsReviewed on 1/2/2024
I was glad I found out why I could see better without my glasses on, but the prescription
- 4 out of 5 starsReviewed on 1/2/2024
I found the prices to be very expensive. I know I can get the same product and add on's for a much lower price elsewhere.
- 5 out of 5 starsReviewed on 1/1/2024
I've always had excellent service. No complaints ever. Very satisfied
- 5 out of 5 starsReviewed on 12/17/2023
EXCELLENT
- 5 out of 5 starsReviewed on 12/17/2023
Gundersen Eye Clinic Viroqua is the BEST in every aspect.
- 5 out of 5 starsReviewed on 12/14/2023
Thank You
- 5 out of 5 starsReviewed on 12/13/2023
I've always been extremely pleased with Dr McKay and his team of professionals!
- 5 out of 5 starsReviewed on 12/4/2023
I had anxiety about the procedure but began to feel relieved after entering the Clinic because of the smiles and greeting at the front desk. Each employee I had contact sincerely smiled and greeted us. I haven't experienced so many pleasant employees at one visit ever. Most of all, Dr. McKay is calm, perceptive, knowledgeable with ease in sharing information and answering questions without condescension. The procedure was done without discomfort of any kind. Dr. McKay is an amazing doctor.
- 5 out of 5 starsReviewed on 11/29/2023
I have always been treated well at this eye clinic and by all medical departments at VMH and Gundersen.
- 5 out of 5 starsReviewed on 11/29/2023
Viroqua clinic needs VALET!!!!
- 5 out of 5 starsReviewed on 11/27/2023
Dr. Mckay was great, Had a thorn puncture in my eyeball and he got me in right away.
- 5 out of 5 starsReviewed on 11/13/2023
Very knowledgeable about my questions and concerns. Everything was done in a timely manner. Friendly staff.
- 5 out of 5 starsReviewed on 11/13/2023
Went very good
- 5 out of 5 starsReviewed on 11/13/2023
Both Dr McKay and the assistant were excellent. I felt very good about my appointment.
- 5 out of 5 starsReviewed on 11/12/2023
All the staff and Dr were wonderful. Fast and efficient and knowledgeable. I sure appreciate the great care I received!
- 5 out of 5 starsReviewed on 11/12/2023
Very thorough annual exam
- 5 out of 5 starsReviewed on 11/9/2023
Great staff.
- 5 out of 5 starsReviewed on 11/8/2023
Excellent appointment, thanks.
- 5 out of 5 starsReviewed on 11/7/2023
Dr. McKay is true professional. He remembered me from my first visit a year ago and I am glad he is my eye doctor.
- 5 out of 5 starsReviewed on 11/7/2023
Everyone was wonderful!
- 5 out of 5 starsReviewed on 11/6/2023
Great experience all around.
- 5 out of 5 starsReviewed on 11/6/2023
Everyone was very nice
- 4 out of 5 starsReviewed on 10/31/2023
Dr. McKay is great!
- 5 out of 5 starsReviewed on 10/29/2023
Loved that they were able to squeeze me in for an emergency visit.
- 5 out of 5 starsReviewed on 10/23/2023
Everything was fine.
- 5 out of 5 starsReviewed on 10/17/2023
I was very impressed with Dr Troy McKay. He was very knowledgeable, and explained everything to me, and took the time to listen to my concerns. I left knowing I was heard and understood. I have my complete trust in Dr McKay and his associate/nurse.
- 5 out of 5 starsReviewed on 10/15/2023
I had a foreign body in my eye and they worked me in as rapidly as they could and took good care of me.
- 5 out of 5 starsReviewed on 10/12/2023
Very professional!
- 5 out of 5 starsReviewed on 10/9/2023
I trust the staff with my eyesight. That pretty much covers it.
- 5 out of 5 starsReviewed on 10/4/2023
I only had to wait a few minutes after checking in; Dr. McKay was running on time.
- 5 out of 5 starsReviewed on 10/3/2023
It was good!!!!!
- 5 out of 5 starsReviewed on 10/2/2023
I was worried about the fact that I had something in my eye and I called about 9 o'clock in the morning and I was able to get an appointment at 1:15 in the afternoon and that was very important to me and I was very satisfied with the result.
- 5 out of 5 starsReviewed on 9/28/2023
Perfect
- 4 out of 5 starsReviewed on 9/26/2023
The technician was very nice.
- 5 out of 5 starsReviewed on 9/19/2023
Great experience. Thorough exam. Detailed information was given to me.
- 5 out of 5 starsReviewed on 9/19/2023
Everyone was very helpful
- 5 out of 5 starsReviewed on 9/18/2023
Dr. McKay and his staff are very professional, courteous and informative. Top notch!
- 5 out of 5 starsReviewed on 9/18/2023
I am more than pleased with staff and the doctor.
- 5 out of 5 starsReviewed on 9/17/2023
This visit was a follow up to a rather immediate issue. In both instances, I felt valued and was provided excellent care. Additionally, I had sent in a message with one question after the first visit; this was promptly answered in a manner that resolved my concerns. Thank you, Gundersen, for your satellite office complexes!
- 5 out of 5 starsReviewed on 9/12/2023
Great service got us in in minutes with an emergency
- 5 out of 5 starsReviewed on 9/6/2023
Everybody was just great.
- 5 out of 5 starsReviewed on 9/6/2023
Great staff and great doctors
- 5 out of 5 starsReviewed on 9/6/2023
Excellent service
- 5 out of 5 starsReviewed on 9/4/2023
Very friendly staff. They treated me with the utmost respect.
- 5 out of 5 starsReviewed on 8/28/2023
100% SATISIFIED
- 5 out of 5 starsReviewed on 8/28/2023
Wonderful and friendly experience!
- 5 out of 5 starsReviewed on 8/22/2023
The doctor was very patient, informative, understanding, and took all the time I needed to answer my questions and discuss my care. He was awesome!
- 5 out of 5 starsReviewed on 8/21/2023
Quick, thorough and painless. Checked in, tested, new glasses ordered and out in no time.
- 5 out of 5 starsReviewed on 8/20/2023
Dr. McKay and staff are great!! Highly recommend!
- 5 out of 5 starsReviewed on 8/17/2023
Efficient
- 5 out of 5 starsReviewed on 8/17/2023
I am so thankful to have such a caring team to rely on. From the minute I walk in to the minute I walk out, I am treated with friendliness, kindness, and respect.
- 5 out of 5 starsReviewed on 8/16/2023
Everyone was polite and very helpful.
- 5 out of 5 starsReviewed on 8/14/2023
Wonderful AAAAAAA+
- 5 out of 5 starsReviewed on 8/14/2023
Dr McKay was absolutely fantastic!! The entire staff are so friendly and helpful!
- 5 out of 5 starsReviewed on 8/9/2023
very good
- 5 out of 5 starsReviewed on 8/9/2023
Seemed to take longer to see doctor after eyes were dialated.
- 5 out of 5 starsReviewed on 8/6/2023
Always beyond satisfied with the care I receive!
- 5 out of 5 starsReviewed on 7/31/2023
Always such a welcoming, friendly staff
- 5 out of 5 starsReviewed on 7/30/2023
All staff and Dr. Mckay were excellent and the assistant that helped with my new glasses was great. Thank you
- 5 out of 5 starsReviewed on 7/18/2023
All good.
- 5 out of 5 starsReviewed on 7/18/2023
Have always had an excellent visit at Viroqua Eye Clinic. Staff is very efficient, professional and courteous!
- 5 out of 5 starsReviewed on 7/12/2023
was great as always
- 5 out of 5 starsReviewed on 7/12/2023
Always friendly staff
- 5 out of 5 starsReviewed on 7/10/2023
It was satisfying!!
- 5 out of 5 starsReviewed on 6/27/2023
Dr. McKay really went out of his way to plan further treatment that fit in with my lifestyle. Really impressed me with his interest in my future scheduling.
- 5 out of 5 starsReviewed on 6/27/2023
I am very happy with the results of my surgery . Thank You
- 5 out of 5 starsReviewed on 6/22/2023
The whole staff, including Dr. McKay, are wonderful at Gundersen Eye Clinic. And in the optical department, a technician fixed my glasses that had been chewed up by my puppy. I didn't even think it was possible, but they look great. Also, the new Quartz card covered my new glasses. Great experience.
- 5 out of 5 starsReviewed on 6/21/2023
The two Doctors I have seen there have both been excellent.
- 5 out of 5 starsReviewed on 6/20/2023
Very informative!
- 5 out of 5 starsReviewed on 6/19/2023
Dr. McKay and his staff have always treated our family with courteous and respect. We'd highly recommend him and his office to future patients.
- 5 out of 5 starsReviewed on 6/19/2023
I had an a unique problem I wanted the dr. to check in to and he did, so that was a relief to me. He was also compassionate and understanding when I briefly shared with him that my husband has some health problems so I could not schedule a cataract surgery now.
- 5 out of 5 starsReviewed on 6/13/2023
Very good.
- 5 out of 5 starsReviewed on 6/12/2023
I ... all I want to say is everything was great. The eye doctor treated me very well and all the staff, and they were just wonderful. I can't say enough good about them. Okay.
- 5 out of 5 starsReviewed on 6/12/2023
I wish Gundersen would accept my eye care insurance
- 5 out of 5 starsReviewed on 5/31/2023
Love them all. Great medical staff.
- 5 out of 5 starsReviewed on 5/31/2023
I've always been well treated there.
- 5 out of 5 starsReviewed on 5/30/2023
Dr. McKay is wonderful!
- 5 out of 5 starsReviewed on 5/17/2023
Good communication
- 5 out of 5 starsReviewed on 5/16/2023
Very happy with the experience.
- 5 out of 5 starsReviewed on 5/15/2023
Left the clinic with follow up appointments set up and confidence in the care I received
- 5 out of 5 starsReviewed on 5/14/2023
Provided lots of helpful information about options to explore in the future given my current prescription.
- 5 out of 5 starsReviewed on 5/11/2023
My experience was awesome
- 5 out of 5 starsReviewed on 5/8/2023
I am very pleased with the care I receive from the eye clinic.
- 5 out of 5 starsReviewed on 5/8/2023
Excellent timely care.
- 5 out of 5 starsReviewed on 5/7/2023
I've gone to Troy for quite a few years now and he's always been a reliable and polite guy. Good bedside manner, answers questions clearly and plainly, and is just a straight shooter. Gundersen is lucky to have an employee like him working for them.
- 5 out of 5 starsReviewed on 5/3/2023
I was last appointment of day , everyone was still full of energy , enthusiasm , caring. All good!
- 5 out of 5 starsReviewed on 5/1/2023
The staff n Dr where very nice n thorough. No complaints
- 4 out of 5 starsReviewed on 5/1/2023
I typically don't recommend any healthcare providers to friends or family. But, if asked about this provider, I would certainly give a positive response.
- 5 out of 5 starsReviewed on 4/27/2023
Treated with respect. Staff concerned about my care
- 5 out of 5 starsReviewed on 4/27/2023
Going to the eye doctor is as pleasant and painless as it could be!
- 5 out of 5 starsReviewed on 4/26/2023
Very friendly and courteous staff