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Accessing Records

Children under 12

As a parent, you can access your children's health record through MyCare until the child's 12th birthday.

Through proxy access, you can:

  • Schedule or cancel appointments
  • Communicate with your child’s provider regarding non-urgent questions or requests
  • Schedule e-visits for non-urgent illnesses
  • View test results and learn what they mean
  • Read your child’s After Visit Summary
  • Get cost estimates
  • Request prescription refills at Gundersen Pharmacies
  • Renew expired prescriptions by sending a request to your child’s provider
  • Add your child’s name to a wait list to be seen sooner
  • E-register to shorten appointment check-in time
  • View allergies, medicines and immunizations
  • Order contact lenses

Children 12-17

For children ages 12-17, this proxy form must be printed, completed, signed and mailed, or scanned and emailed for you to have access to your child's MyCare account.

If mailing, the form should be sent to: Gundersen MyCare, 1900 South Ave., AVS-001, La Crosse, WI 54601.

If scanning and emailing, the form should be sent to: mycare@gundersenhealth.org

Once a child turns 18, they are considered an adult and their account becomes private.

Adult Dependent

If you are a caregiver or guardian for an adult, and would like to manage their care online through MyCare, an adult proxy authorization form must be filed.

The form must be printed, completed, signed and mailed, or scanned and emailed.

If mailing, the form should be sent to: Gundersen MyCare, 1900 South Ave., AVS-001, La Crosse, WI 54601.

If scanning and emailing, the form should be sent to: mycare@gundersenhealth.org


All verified accounts you manage will be accessible from your own MyCare account, making it easy to monitor everyone's care anytime, anywhere.

Love + Medicine

Every day, Gundersen Health System staff deliver great medicine plus a little something extra—we call it Love + Medicine.

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