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Technical requirements

What devices can I use to access VirtualVisit?
You can use your smartphone, tablet, desktop or laptop computer.

Do I have to get the app?
No, VirtualVisit can be used from your desktop or laptop computer by enrolling here.

What system requirements do I need for Gundersen VirtualVisit?

On your mobile device, you need:

  • VirtualVisit app installed
  • Front-facing camera
  • Operating System - iOS (iOS 10 or later required)
  • iPhone 5 and newer iPad 4th generation and newer
  • iPad mini 2 and newer iPod Touch 6th generation and newer.
  • Operating System – Android API 19 (KitKat v4.4.0 or above)
  • Note: only applicable for consumer app
  • Android phone
  • Android tablet
  • Not supported: HTC myTouch, all Prestige devices and the PantechP9070

On your PC, Mac or laptop, you need:

  • High-speed broadband Internet access
  • Windows: 7, 8, and 10
  • Mac: OS X 10.6 (Snow Leopard) or later
  • Linux OS (including Chromebook devices) are not supported
  • Built-in or external webcam
  • Browsers: Google Chrome, Mozilla Firefox, Internet Explorer (PC only), Safari (Mac only); latest version recommended and one version prior supported

You will be asked to perform a “Test My Computer” exercise before your visit begins. This will test your configuration and check if you are ready for a VirtualVisit.


What should I do if I have trouble connecting?
See the question on system requirements (directly above). Always test your computer before you connect if you are accessing VirtualVisit from a PC or laptop. If issues persist, call customer support at (800) 913-7788 or email customer support at

what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe