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Effective March 23, 2020: Gundersen suspends all hospital and clinic visitors

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Care Your Way - VirtualVisit

Gundersen VirtualVisit

During this unprecedented time, we are experiencing a very high volume of virtual visits with longer wait times than normal. We greatly appreciate your patience during the Coronavirus (COVID-19) pandemic.

Skip the waiting room

When you need urgent care—anytime, day or night—Gundersen VirtualVisit is a convenient and affordable option. Use your smartphone, tablet or computer to connect with a provider. No appointment needed. During your video virtual visit, a provider will offer a diagnosis, care plan and prescription (if needed) to help you feel better again. Patients must be at least 2 years old.

Due to regulatory restrictions, this service is not available to individuals covered under a federal insurance program, such as Medicare, Medicare Advantage (with the exception of Senior Preferred), Medicaid, BadgerCare or Tricare.


$49 compared to the average cost of $164+ for a Gundersen Urgent Care visit; less than $49 if covered by insurance.

What conditions are treated in a VirtualVisit?

  • Allergies
  • Back pain
  • Cold and flu symptoms
  • Cough
  • Diarrhea
  • Fever
  • Headache
  • Joint pain
  • Nausea/vomiting
  • Pink eye (eye infections)
  • Rash (minor skin problems)
  • Runny nose/sinus congestion
  • Sore throat
  • Strains/sprains
  • Urinary symptoms (painful/difficult urination)
  • Vaginal irritation/discharge

Choose other care for:

  • Serious or life-threatening medical emergencies – call 9-1-1 immediately
  • Anything that needs a hands-on exam or test
  • Chronic or complicated conditions
  • Injuries requiring stitches or bandaging
  • Broken bones
  • International visits

How does a VirtualVisit work?

Step 1: Get the app.
Download our free Gundersen VirtualVisit app on your Android or iOS device. Create an account and your information is stored securely for future online visits.

Step 2: Choose a provider.
You will see a list of available providers and their experience before you start your visit. You choose the provider you want to see.

Step 3: Start your visit.
Video chat face-to-face with one of our providers. Get a diagnosis, treatment plan and prescription (if needed) in about 20 to 25 minutes.

Love + Medicine

Every day, Gundersen Health System staff deliver great medicine plus a little something extra—we call it Love + Medicine.

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