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About Resolve Through Sharing

Founded in 1981 by Gundersen Health System, Resolve Through Sharing bereavement training has since represented the "gold standard" in perinatal bereavement education. Programs have since expanded to include neonatal, pediatric, and adult death education to support families experiencing death at any age.

Our evidence-based courses, in combination with our consultation services and support materials, will give you the tools you need to provide outstanding relationship-based and family-centered care for bereaved families.

More than 50,000 healthcare professionals have been trained in Resolve Through Sharing bereavement care across the globe.


We will be the national and international leader in bereavement education and training, with our program model implemented in all healthcare systems.


We deliver evidence-based education and training to those who provide dignified and compassionate care for patients and families experiencing loss through death and dying.

Learn more about the meaning of the leaf and teardrop and the Fallen Leaf poem.



Dana Brantley, Lt. Col. (ret.), MA, RN, CT

Self-employed Bereavement and Military consultant and educator
Professional Genealogist

Dana has 20 years of RTS experience as coordinator and educator. She joined the Resolve Through Sharing National Faculty in January 2007.

Dana brings 30 years of experience including service as a United States Air Force (USAF) officer. She provided care for labor and delivery, postpartum, nursery, pediatrics, inpatient and outpatient pediatrics, obstetrics and gynecology, and immunization clinics. She also commanded the largest USAF medical/nursing training squadron in the US and abroad.

After military service, Dana was the director of Mercy Hospital's inpatient labor and delivery, neonatal ICU and postpartum unit, and she led and pioneered the Umpqua Community College's nursing simulation lab obstetrics and gynecology/pediatric scenarios and nursing instruction.

Dana is certified through the Association of Death Education and Counseling and maintains her Advanced Chief Nurse Executive Certificate and Research Genealogical Certificate from Boston University.

Tim Cranfill, DMin, DCoun, BCC, LPC-1

Director of Pastoral Care Northeast and Mission Trail Baptist Hospitals, Division of Mission and Ministry
Regional Director of Bereavement Services, Baptist Health System San Antonio, TX

Tim's experience as a chaplain and an educator extends twenty years. He began his work at a large multi-site healthcare system in Atlanta, GA. From there he continued his chaplaincy service at the VA in Little Rock, AR and the University of Arkansas for Medical Sciences. In these facilities he served psychiatric, rehab, and medical oncology patients.

Tim went on to work with a large pediatric facility where he spent 10 years caring for several populations, including pediatric oncology, pediatric intensive care, level one pediatric trauma, and an 89 bed NICU. Additionally, he held a faculty appointment at the University of Arkansas for Medical Sciences School of Nursing where he taught end-of-life issues, grief, and loss and conducted pediatric post-conferences for student nurses.

Tim completed his Master of Divinity in 1991 and his Doctor of Ministry in 2004. The subject of his dissertation was pediatric palliative care. He is currently completing a second doctorate in professional counseling.

Tim joined the RTS National Faculty in 2017. He currently serves as the Director of Pastoral Care and the Director of Bereavement Services for Northeast Baptist Hospital and Mission Trail Baptist Hospital, and he holds an adjunct faculty appointment in a graduate professional counseling program.

Amy Creamer, LMHC, CPLC

Perinatal Bereavement Coordinator
Sisters of Charity Hospital-Catholic Health
Buffalo, NY

Amy holds a Master's degree in Mental Health Counseling. She provides grief counseling during perinatal loss to the patients, families, and staff of Sisters of Charity Hospital. Her work as coordinator of perinatal bereavement includes facilitating education within her hospital system, holding burial services for families, and providing postpartum care for families after discharge. Amy facilitates support groups for stillbirth, miscarriage, and pregnancy. She also provides individual, couples, and family counseling to persons in the Buffalo community.

Amy holds a certification in Compassionate Bereavement Care through the MISS Foundation. Additionally, she sits on the planning committee of the Western New York Perinatal Bereavement Network, which works to improve the care given to patients in thirteen local hospitals.

Mark Hart, MDiv, BCC, ACPE Supervisor

Director of Clinical Pastoral Education
Division of Mission and Ministry
Baptist Health System, San Antonio, TX

Mark's clinical experience as a chaplain and pastoral educator began at the University of California San Francisco Medical Center where he cared for families facing the difficult decision of medical interruption and for families in adult oncology. Mark began his CPE Residency at North Carolina Baptist Hospital where he provided ministry to adult oncology, cardiology, and the burn unit. Following a two-year stint as a congregational pastor, Mark returned to the clinical world at Children's Medical Center of Dallas where he served as the primary chaplain and supervisory resident to all pediatric oncology and hematology patients.

In 1984, Mark completed his Master of Divinity degree from Golden Gate Baptist Theological Seminary in Mill Valley, CA, and he completed his Doctor of Ministry degree from Texas Christian University's Brite Divinity School in Fort Worth in 1996.

Mark joined the Resolve Through Sharing National Faculty in 2003 after working at Gundersen Health System for 10 years as the Manager of Clinical Pastoral Education. Since September 2002, Mark has been the Director of Clinical Pastoral Education at Baptist Health System, San Antonio.

Jane Heustis, BSN, RN, CPLC

Former Pathways Perinatal Loss Coordinator
Indiana University Health
Indianapolis, IN

Jane brings 41 years of experience in pediatric, neonatal, high-risk obstetrical and labor and delivery nursing. She has served as the perinatal loss support coordinator for a large urban hospital that offered inpatient and outpatient support and a perinatal hospital/perinatal palliative care program.

Newly relocated to southern Indiana, she works as a home care nurse for medically fragile children. She is the co-author of Companioning at a Time of Perinatal Loss. Jane is also a bereaved parent, experiencing the loss of her preterm twins in 1983.

Lori Ives-Baine, MN (CPB), RN

Grief Support Coordinator, Pediatric Advanced Care Team
The Hospital for Sick Children
Toronto, Canada

Lori has been nursing in neonatology for 26 years and has been focused on perinatal and pediatric grief for the past 20. She worked as a bedside nurse in the NICU at SickKids Hospital in Toronto and took on the role of Palliative Care and Bereavement Coordinator in the NICU 18 years ago. This work led her to RTS. She has delivered RTS training at her institution for the past 17 years.

Lori now works in a hospital-wide role of Grief Support Coordinator with the palliative care service. Lori has a Master in Nursing degree with a focus on perinatal and pediatric grief and bereavement. She has a minor degree in Collaborative Program in Bioethics. She is passionate about teaching and sharing her knowledge. Lori is a board member with PLIDA, an international networking group focused on perinatal loss and infant death.

Gina Jones, RN, CPLC

Coordinator of Bereavement and Supportive Care Services, NICU
Children's Memorial Hermann Hospital
Houston, TX

Gina has over 20 years of experience working with dying infants and their families. She began her career as an NICU nurse in Denver, CO. Gina has been an RTS Coordinator Training for over 10 year and provides bi-annual trainings in perinatal loss.

Throughout her career, Gina has been instrumental in expanding palliative and bereavement care across multiple settings. She is certified in perinatal loss care by the National Board for Certification of Hospice and Palliative Nurses and sits on the Hospice and Palliative Credentialing Center (HPCC) Education Development Committee. Additionally, she is on the board and national planning committee for the Pregnancy Loss and Infant Death Alliance (PLIDA) where she is also the education chair. Gina is a founding member and education chair for Texas Pediatric Palliative Care Consortium (TPPCC).

Darryl Owens, MDiv, BCC, CT, CPLC

Womens Services Chaplain and Bereavement Counselor
Department of Pastoral Care, UNC Hospital
Chapel Hill, NC

Darryl received his Bachelor of Arts in Industrial Relations from the University of North Carolina (UNC) at Chapel Hill and his Masters of Divinity from Duke University. After graduating, he served as a clinical chaplain at Central Prison in Raleigh. In 2001, Darryl took on his current role as a women's services chaplain and grief counselor at UNC Hospitals where he provides pastoral care services and grief counseling to patients, families, and staff cared for by NC Women's Hospital. Additionally, he manages the perinatal bereavement program, serves on the hospital bereavement team, and co-facilitates community bereavement support groups.

Darryl is certified as a clinical chaplain through the Association for Professional Chaplains and is a former president of the organization. He is also certified in thanatology through the Association for Death Education and Counseling and in perinatal loss care through the National Board for Certification of Hospice and Palliative Nurses.

Elizabeth Ricci, MS, RN, IBCLC, CPLC

Nurse Manager, Perinatal Testing Centers
Main Line Health System
Bryn Mawr, PA

During Elizabeth's more than 30 years of maternal child nursing, she worked as a staff nurse in labor and delivery, newborn nursery and postpartum, and an IBCLC. Elizabeth practiced as an adjunct professor for maternal child nursing for Delaware County Community College and Widener University in Pennsylvania. Her RTS journey began in 1986 as a hospital perinatal bereavement coordinator. Elizabeth joined the RTS national faculty in 2008.

Throughout her career, Elizabeth has served as chair for perinatal bereavement and perinatal palliative and hospice care committees. She also planned and implemented perinatal bereavement programs for three hospitals.

Currently, she is the nurse manager for perinatal testing centers in a four hospital health system; system chair, Perinatal Bereavement Committee; system chair, Perinatal Palliative and Hospice Care Committee; member of the hospital Bioethics Committee; member of the Pregnancy Loss and Infant Death Alliance Board of Directors. Elizabeth was vice president for the Pennsylvania Resource Organization for Lactation Consultants from 2011 through 2015.

Deb Rich, PhD, LP, CPLC

Founder and Clinical Director
Shoshana Center for Reproductive Health Psychology
St. Paul, MN

Deb is a licensed psychologist with over 30 years of experience providing psychotherapy, professional training and consultation in the Minneapolis-St. Paul area. She has been an RTS Coordinator since 1989 and joined the National Faculty in 2006. In June 2013, Dr. Rich was among the first cohort receiving the designation Certified Perinatal Loss Caregiver by the National Board of Hospice and Palliative Care Nursing.

Until recently, Dr. Rich served for over 13 years as system-wide coordinator of perinatal bereavement services for Fairview Health Services in Minnesota. She is now working full time in her specialty practice, Shoshana Center for Reproductive Health Psychology, which was founded in 1995 and inspired by the birth of her stillborn daughter.

Dr. Rich has served in leadership positions in the Pregnancy Loss and Infant Death Alliance of North America; Twin Cities Pregnancy Loss Coordinators Coalition; Pregnancy and Postpartum Support Minnesota; and the North American Society for Psychosocial OB/Gyn. She has lectured both locally and nationally and has published articles in a number of professional journals.

Marie Walter, MS, RN, C-EFM, CPLC

Clinical Nurse Specialist, Labor and Delivery
Lead Educator, Resolve Through Sharing
Gundersen Health System
La Crosse, WI

Marie worked as a clinical nurse specialist in the obstetrics department at Gundersen Health System for 35 years as part of an interprofessional team providing care to women with high-risk pregnancies. In February, 2016, Marie assumed the role of RTS lead educator.

In 2015, Marie led the interdisciplinary team and developed protocols and standard operating procedures for implementation of the nitrous oxide pain management program in labor and delivery at Gundersen.

Marie serves as Gundersen's liaison for perinatal palliative care and has been the chair of the Advanced Degree Nurse Committee for the past 10 years. As part of her inpatient responsibilities, Marie serves as the bereavement coordinator for her unit.

In 2011, Marie received the Wisconsin Association of Perinatal Care President's Award for her commitment to the health of women and babies in Wisconsin.

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