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Visitors Guide

See the latest on our visitor guidelines

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Visiting Hours

Patients at Gundersen decide who may visit. We ask all visitors to the Hospital to stop at the Information desk to get a visitor's badge. After hours and nights, visitors should use the Emergency Services entrance. All visitors need to wear a badge when visiting in the Hospital. Please be aware there may be times when visiting is limited due to the condition of the patient.


All Gundersen patients and visitors are responsible for their own personal belongings that are brought onto any of the Gundersen Health System campuses. We strongly recommend patients bring only Gundersen-defined essential items during inpatient visits. Gundersen defines essential items as items the patient reasonably uses or requires to be safe while receiving hospital care such as: glasses, contacts, hearing aides, dentures, cane, walker, crutches, prosthesis, C-Pap or Bi-Pap, special wheelchair, scooter, shoes, breast pump, car seat and oxygen tank.

Nonessential items such as cash, credit cards, jewelry, cell phones, electronics, and any items of significant personal value should be left at home or given to family or friends for safekeeping during your visit with us. Gundersen will not be held responsible for the safety or replacement of nonessential items you choose to bring during your stay or visit with us.   

Gundersen will make all reasonable attempts to find any lost or misplaced essential items and return them to their owners.

Smoking Policy

We are tobacco free inside and outside

Smoking and the use of tobacco products is not allowed on Gundersen Health System property. We are tobacco free inside and outside for the health of our patients, employees and visitors. Private vehicles are an exception at this time, although smoking is prohibited in the parking ramps.

Also please respect the property of Gundersen Health and the neighbors of the property by appropriately disposing of any litter you may have in the appropriate receptacles—vehicle ashtrays, portable ashtrays (available at the information desks), or other appropriate receptacles provided.

If you are interested in quitting tobacco, we support you in your efforts. Please contact your healthcare provider for further resources on tobacco cessation or contact the national tobacco quit line at 1-800-QUIT NOW.

For more information on the tobacco free campus policy, please contact Patient Experience at (608) 775-7676 or (800) 362-9567, ext. 57676.

Concealed Weapons

Concealed weapons not allowed at Gundersen Health System

While a state law in Wisconsin allowing residents who have a permit to carry concealed weapons, it is Gundersen Health System's policy that weapons of any kind are not permitted in any Gundersen Health System buildings or vehicles.

Signs have been posted at the entrances of buildings across the Gundersen Health System advising patients, visitors and staff of the policy. By law, this allows Gundersen to prevent anyone from bringing a weapon (such as guns, Tasers, billy clubs, knives, brass knuckles, etc.) into a Gundersen building.

If weapons are seen or suspected, the person will be advised of Gundersen's policy and be required to properly secure the weapon in their personal vehicle.

Wi-Fi Access

Gundersen offers free high speed wireless internet access at the following locations:

  • La Crosse Campus
  • Onalaska Clinic
  • Boscobel
  • Whitehall
  • Hillsboro

Latex Policy

Gundersen is latex-aware and provides a safe environment minimizing the risk of latex exposure for patients, families, visitors and employees. For those patients and employees with a known latex allergy, our goal is that signs and symptoms of potential physiological problems will be absent or manageable.

It is important to note that Gundersen minimizes latex items in the organization but we are not entirely latex-free.

No latex balloons will be allowed in any Gundersen facility or Gundersen sponsored event.

what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe