MyChart Frequently Asked Questions

No. All Emplify Health by Gundersen patients were automatically switched to Emplify Health MyChart in June. You can log in using your same username and password.

No. All patients within the Gundersen region have been automatically switched to the Emplify Health portal within the Epic MyChart app.

Initially, five years of health history will be transferred to the new portal. Over time, we will transfer older records to the new portal.

Yes. The new portal uses the same powerful data and privacy protections used to protect Gundersen Health System MyChart and MyBellinHealth MyChart accounts.

Yes. Please review the MyChart Proxy Access section for more information.

As part of our alignment toward one, unified Emplify Health system, you will see the Emplify Health logo on future billing statements instead of the logo from Gundersen Health System or your local critical access hospital.

No. These changes do not impact insurance.

No. Payment plans will not be impacted.

Please call (800) 362-9567, ext. 58660 or (608) 775-8660 for customer service.

Yes. All pharmacy services are now available in Emplify Health MyChart.

• If you already have a MyChart account, log in using your same credentials. Go to the ‘Medications’ tab in MyChart to see the improved features. Then update your ‘Communication Preferences’ to receive reminders via email, text or push notifications.
• If you don’t have a MyChart account, create one first and then follow the steps above to see the improved features and update how you'd like to receive prescription reminders.
   

Emplify Health MyChart will offer the same authorizations for family and proxy medication management as previous MyChart accounts.

If you were previously enrolled in text messaging, you’ll continue to receive them. If you were not enrolled in text messaging previously, and wish to enroll, please update your notification preferences through the MyChart app.

Yes. Please uninstall the old Gundersen Pharmacy app from your device.
 

MyChart Bedside is an optional mobile app for patients admitted to the hospital and their families. MyChart Bedside is designed to help patients, and their families, get involved in their care. It gives them information and clinical data and helps them connect with their care team. MyChart Bedside can improve the hospital stay experience for patients and their families.

• Clinical notes
• Medication lists
• Members of a patient's care team
• Nutrition menu
• Patient education materials
• Some daily schedule features
• Test results that the care team has released
• Vitals

• Complete questionnaires (when applicable)
• Patients and their proxy can communicate with care teams by submitting questions or tasks to nursing staff
• Sign documents (when applicable)
• Submit requests to nursing staff such as requests to go for a walk or for more water

Yes, as long as the family member is added as a proxy and given permission to view the information.

No. After a patient is discharged, they may use MyChart's standard features which allow for communication between patients and care teams, as well as allow the patient to view items such as test results.

Using Find Urgent Care saves patients and staff time during the check-in and registration process. It also provides an estimate of wait times at specific locations. This will help you find the quickest location to be seen.

For visits to Emergency Services locations, it does not change the amount of time that you will wait to see a provider. Due to the nature of an Emergency Room, medical professionals triage patients based on the severity of their condition. Ultimately, this determines how quickly a care team will see you.

Using the ‘On My Way’ function does not hold your spot at Emergency Services locations or at Gundersen Urgent Care.  

It will, however, hold your spot in line at Bellin Urgent Care, ExpressCare and FastCare locations. For these locations, when you use On My Way within MyChart, the time you wait to be seen will begin right away.

Please be aware, however, that patients are still triaged based on medical severity, and emergency cases could be placed ahead of you.

The wait time to be seen is an estimate based on how fast our facilities historically see patients. It is impossible to predict the severity of each patient until they arrive. Once they arrive at a location, patients are triaged by medical staff. Some patients may require more dedicated care time depending on their condition, which could create longer wait times for other patients.

You need a MyChart account to use these features. Once logged in, go to the menu and look for Find Urgent Care. Then, you’ll be able to follow the steps to complete On My Way. These features are free to use and aim to help you find the care you need and to be seen as quickly as possible.

If you do not arrive at Bellin Urgent Care, ExpressCare or FastCare locations within 30 minutes of your expected arrival time, you will be dropped from the Expected Patient list. For Emergency Services and Gundersen Urgent Care locations, patients will drop off the Expected Patient list after two hours.

Only ER, Urgent Care, ExpressCare and FastCare locations will have On My Way. Primary Care and Specialty Care do not have On My Way.