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Protect your identity online

In the past, phone scammers have posed as representatives of Gundersen to try to gain access to people's personal information. If you receive a call from someone at Gundersen and the call seems suspicious, hang up and call your care provider to see if they were trying to get in touch with you.

When will Gundersen contact me?

There are times when we may contact you by phone, such as for pre-registration information, patient experience surveys, marketing research or financial matters. In these cases, we may ask for personal information to talk to you about your upcoming care, a bill or to accept a payment over the phone. (You also can safely and securely check your health records, message your care team, make appointments, pay your bill and more on our online patient portal, MyChart.)

If you're ever in doubt about whether a call is from Gundersen, ask for the name of the person calling, their department and why they're contacting you. Also, if you have caller ID, write down the number on the screen. Then, hang up and call us at (608) 775-8660. With the information described above, we can help you determine the authenticity of the call.

Note: We will never ask for personal details and promise a prize, such as cruise, timeshare or other vacation-related option, in exchange for the information. This is one of the most-commonly reported scams. Hang up immediately.

What if the caller says they're from Medicare?

Medicare will never call you uninvited and ask for your personal or private information. However, scam artists may try to get personal information like your current Medicare number by calling you about a new card. If you are asked for information or money or if someone threatens to cancel your health benefits if you don't share personal details, call 1-800-MEDICARE (1-800-633-4227). You can find more Medicare-related identity theft resources here.

What do I do if I think I've been scammed?

If you believe you are the victim of phone spoofing, report it to the Federal Communications Commission. If you have given the caller personal information and are concerned about identity theft, contact:

  • The police
  • Your bank
  • Credit card company
  • Possibly a credit monitoring service

Also change any online passwords and check your accounts for suspicious activity.

Learn more about phone scams below:

what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe