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Protecting your identity online

Phone scams have been targeting Gundersen, in an attempt to use our name to learn your personal information.

Anyone who says they are calling from Gundersen, or their Caller ID lists a Gundersen number, and they are talking about a cruise, vacation or time share, please know the call is a scam, and it may be someone trying to access information from you. If they say they are calling about your care and you need additional testing or treatment, and the call seems suspicious, please do not share your personal information. Hang up and call your care provider (don't rely on a phone number the caller has given you) to verify the information.

There are times Gundersen will contact you

Gundersen Health System may contact you via telephone, and these calls may involve having you share some personal information with us to verify your identity, so sometimes it may be confusing trying to determine if a call is legitimate. Examples of our calls might relate to pre-registration, patient experience surveys, marketing research or financial matters. We will ask for personal or banking information to talk to you about your bill, or to accept your payment over the phone, or a nurse may ask for your date of birth so they can discuss a care issue with you. We will never ask for personal information and promise a prize however, and that’s the most commonly reported scam.

We respect your privacy and concerns for the safety of your information, and if something seems suspicious, we appreciate a call back to make sure your call really came from us.

If you're wondering, please call us

If you are questioning if a call is part of a scam, or a true Gundersen call, ask for the name of the person calling, or the department, note the number on your Caller ID, ask the purpose of the call, hang up and call us at (608) 775-8660.

If the caller says they're from Medicare

Medicare will never call you, uninvited, and ask for personal or private information to get your new Medicare Number and card. Scam artists may try to get personal information (like your current Medicare Number) by contacting you about your new card. If you are asked for information, money, or if someone threatens to cancel your health benefits if you don't share your personal information, call 1-800-MEDICARE (1-800-633-4227).

You can find more Medicare-related identity theft resources here.

If you're concerned about identity theft

If you believe you are the victim of phone spoofing, it should be reported to the Federal Communications Commission.

If you have given the caller personal information, and are concerned about identity theft, contact:

  • The police
  • Your bank
  • Credit card company
  • Possibly a credit monitoring service
  • Also change any online passwords
  • Check your accounts for suspicious activity

Protect yourself

You can check your health records, message your care team, make appointments and more on our secure patient portal, MyCare.

You can pay your bill securely online through our website. If your account is past due, we do work with a collection agency who may contact you regarding financial arrangements, and they may ask you for personal information.

You can learn more about phone spoofing and scams here:

what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe