Please review our visitor restrictions before coming to our hospitals or clinics. | Get the latest on COVID-19.

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Published on April 02, 2021

To keep you, our patients, and our staff safe:

Face coverings must be worn the entire time while in any of our locations and must completely cover the nose and mouth, even after receiving the COVID-19 vaccine.


Please see the Hospital visitor and Clinic patient & support person guidelines below.

Hospital/Inpatient Visitor Guidelines

La Crosse Hospital visitors are to remain in the room of the patient they are visiting but may go to the cafeteria or MOKA; no gathering in community areas such as hallways, waiting rooms, or outdoor patios.
Hospitalized adult guidelines
Patient type
COVID Negative
COVID Positive
Hospitalized Adults
Two support people over the age of 16 per 24-hour period
No visitors
Inpatient Behavioral Health
Two support persons over the age of 16 every 24 hours. Visits are limited to 30 minutes and need to be scheduled by calling (608) 775-3523. 
No support persons
Exception(s) for hospitalized adults
Patient type
COVID Negative
COVID Positive
End of life
Up to three support people at one time, up to 6 persons per 24-hour period, over the age of 16, check-in and check-out at Information Desk is required from 8 am to 8 pm. The check-in and check-out process means that the support persons are leaving the building as we do not currently have designated space to allow for groups to wait while socially distanced. Once support persons have checked-out, others may check-in. 
One support person over the age of 18 per 24-hour period
Hospitalized general pediatric (under the age of 18) guidelines
Patient type
COVID Negative
COVID Positive
Hospitalized patients
Two support people over 16 years old per 24-hour period
One support person per 24-hour period
Inpatient Behavioral Health
Two parents or guardians every 24 hours. Visits are limited to 30 minutes and need to be scheduled by calling (608) 775-3523. 
No support persons
Exception(s) for hospitalized pediatric (under the age of 18) patients
Patient type
COVID Negative
COVID Positive
Newborn pediatrics
Parents only
COVID negative parents only
Pediatric/Neonatal Intensive Care Unit
Parents only
COVID negative parents only
End of life
Up to three support people at one time, and up to 6 persons per 24-hour period
One support person per 24-hour period

Clinic/Outpatient Visitor Guidelines

Clinic Appointments | Urgent Care | Emergency Services | Surgery | Outpatient Surgery Center

TWO support people of adult patients
TWO support people of patients under the age of 18

*Gundersen continuously evaluates visitor guidelines and may update them as the COVID-19 response continues to evolve locally, regionally, and nationally.

*Stricter guidelines may be implemented for select Gundersen Critical Access Hospital locations.

Stay updated on COVID-19

    What to expect at all Gundersen locations

    To ensure the health and safety of patients, visitors and staff, we have the following processes in place to help prevent the spread of COVID-19. Visit our COVID-19 page for more information.

    • Patients, support people and visitors must bring and wear a face covering even after receiving the COVID-19 vaccine.
      • Face coverings must be worn the entire time while in any of our locations and must completely cover the nose and mouth.
      • Support persons and visitors who cannot tolerate a face covering will not be allowed to accompany or visit a patient.
    • Everyone entering a Gundersen facility will be asked if they are experiencing symptoms related to COVID-19 such as new fever, cough, shortness of breath, loss of taste or smell or unexplained body aches.
    • Support persons, visitors or healthcare decision makers will not be permitted if they have had any of the following:
      • A diagnosis of COVID-19 in the last 10 days
      • Been exposed* to a known COVID-positive person within 14 days (*Exposure = within 6 feet, without masks for more than 15 minutes.)
      • Been under issued quarantine by the Health Department
    • All patients and visitors should allow at least six feet between themselves and other patients and visitors, even when wearing a face covering.
    • Entrances to Gundersen locations will continue to be limited to ensure appropriate patient and visitor screening.
    what to expect

    We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

    Stay safe