Please review our visitor restrictions before coming to our hospitals or clinics. | Get the latest on COVID-19.

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Published on September 09, 2021

To keep you, our patients, and our staff safe:

Face coverings must be worn the entire time while in any of our locations and must completely cover the nose and mouth, even after receiving the COVID-19 vaccine.

Gundersen continuously evaluates visitor guidelines and may update them as COVID-19 continues to evolve locally, regionally, and nationally.
The safety of our patients and staff remains a priority. At this critical time, we strongly recommend limiting the number of support persons while still honoring the wellbeing of our patients and families. Please see the Hospital visitor and Clinic patient & support person guidelines below. Stricter guidelines may be implemented for select Gundersen Critical Access Hospital locations.

Hospital/Inpatient Visitor Guidelines

La Crosse Hospital visitors are to remain in the room of the patient they are visiting but may go to the cafeteria or MOKA; no gathering in community areas such as hallways, waiting rooms, or outdoor patios.

Visitors for hospitalized adults & pediatrics

Patient Type COVID Negative COVID Positive
IMPORTANT INFORMATION FOR ALL HOSPITAL VISITORS

Check-in and check-out at the hospital Information Desk is required from 8 a.m. to 8 p.m.

The check-in and check-out process means that the support persons are leaving the building as we do not currently have designated space to allow for groups to wait while socially distanced. Once support persons have checked-out, others may check-in.

Hospitalized Adult & Pediatric Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed. Children under 16 may visit but need to be accompanied and supervised by an adult. Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.
Neonatal Intensive Care Unit

Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed.

Currently, individuals under 18 are restricted from visiting due to viral season guidelines and exception requests will be managed by the unit.

COVID-negative parents only.
End-of-Life Adult & Pediatric Up to 3 support people at one time, with no 24-hour limit to the number of visitors allowed. Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.

Visitors for inpatient behavioral health adults & pediatrics

Patient Type COVID Negative COVID Positive
IMPORTANT INFORMATION FOR ALL INPATIENT BEHAVIORAL HEALTH VISITORS

Visits are limited to 30 minutes and need to be scheduled between 12-7 p.m. by calling (608) 775-3523. If all visiting times are filled, one may be scheduled for the following day.

Adult Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed. Children under 16 may visit but need to be accompanied and supervised by an adult. Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.

Pediatric (under 18 years)

2 parents or guardians every 24 hours.

Please call the nursing staff to discuss your possible visit before you arrive; every patient and situation are unique.

Visitors for Emergency Services, Urgent Care, Surgery, and Outpatient Surgery Center adults & pediatrics

Patient Type COVID Negative COVID Positive
Adult

Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed.

Children under 16 may visit but need to be accompanied and supervised by an adult.

Up to 1 support person for the entire time the patient is in the hospital.
Pediatric

Up to 2 support people, (in the building) at one time; no 24-hour limit to the number of visitors allowed.

Children under 16 may visit but need to be accompanied and supervised by an adult.

2 support people, over 16 years of age, for the entire time the patient is in the hospital.

Clinic/Outpatient Visitor Guidelines

COVID-negative adult and pediatric patients: TWO support people
COVID-positive adult patients: NO support people
COVID-positive pediatric patients: ONE support person

Stay updated on COVID-19

What to expect at all Gundersen locations

To ensure the health and safety of patients, visitors and staff, we have the following processes in place to help prevent the spread of COVID-19. Visit our COVID-19 page for more information.

  • Patients, support people and visitors must bring and wear a face covering even after receiving the COVID-19 vaccine.
    • Face coverings must be worn the entire time while in any of our locations and must completely cover the nose and mouth.
    • Support persons and visitors who cannot tolerate a face covering will not be allowed to accompany or visit a patient.
  • Everyone entering a Gundersen facility will be asked if they are experiencing symptoms related to COVID-19 such as new fever, cough, shortness of breath, loss of taste or smell or unexplained body aches.
  • Support persons, visitors or healthcare decision makers will not be permitted if they have had any of the following:
    • A diagnosis of COVID-19 in the last 10 days
    • Been exposed* to a known COVID-positive person within 14 days (*Exposure = within 6 feet, without masks for more than 15 minutes.)
    • Been under issued quarantine by the Health Department
  • All patients and visitors should allow at least six feet between themselves and other patients and visitors, even when wearing a face covering.
  • Entrances to Gundersen locations will continue to be limited to ensure appropriate patient and visitor screening.
what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe