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Published on April 04, 2017

Gundersen's focus on patient experience leads to national excellence recognition

For the 10th consecutive year, Healthgrades® has named Gundersen Health System's La Crosse Hospital a recipient of the 2017 Outstanding Patient Experience Award™.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally, 2,941 hospitals met those requirements with 443 hospitals outperforming their peers, based on their patients' responses in order to achieve this distinction. Gundersen is among the top 5 percent of nearly 3,000 hospitals evaluated across the nation in delivering positive experiences for patients during their hospital stay.

"This year's award is especially significant as it represents 10 consecutive years of being recognized by Healthgrades for the outstanding patient experience that occurs in our hospital setting," says Gale Kreibich, director, Gundersen Service Excellence. "Behind this award is the dedication and hard work of all of those who work around the clock, every day and every holiday, to deliver the best possible care to our patients and their families. This award is validation that these patients witness and recognize this work."

Healthgrades is the leading online resource for information about hospitals and physicians. No hospital can opt-in or opt-out of being evaluated, and no hospital pays to be evaluated. provides information on objective measures of hospital performance, which allows consumers to compare their local hospitals online.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, go to For a listing of Gundersen's Healthgrades' designations, go to

Love + Medicine

Every day, Gundersen Health System staff deliver great medicine plus a little something extra—we call it Love + Medicine.

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