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Patient Rights & Responsibilities

Thank you for choosing Gundersen Health System for your care. You have the right to know how we will care for you while you are a patient. It will also explain your responsibilities as a patient. We want you to have the best experience possible.

This information is available in Spanish and Hmong. Interpreters are available for several other languages as well.

You have the right to expect this from us:

High-quality care

  • We will care for you with dignity, respect and appreciation of your beliefs, values and individuality. We care for patients without regard to: age, race, ethnicity, ancestry, national origin, creed, religion, culture, language, physical or mental ability, newborn status, socioeconomic status, marital status, sex, sexual orientation, gender identity or expression.
  • We will give you the names of your caregivers.
  • We will explain your illness and the care we will provide. We will help you understand your treatment and how you can expect to recover.
  • We will manage your pain safely.
  • We will tell you when something goes wrong with your care.
  • We will give you a list of all your current medicines.

A clean, safe environment

  • Our staff, trained in safe practices, will take care of you in a safe setting, free of all forms of physical or mental abuse.
  • You will not be restrained or isolated, unless you could harm yourself or others.

Protection of your privacy

  • Information given to family members or others will be delivered in private.
  • Your medical records are read only by those directly involved in your treatment. Others may see your records only with written authorization by you or your legally authorized representative. We store and protect your medical records. These records are kept private.
  • You may decide who may or may not visit you during your hospital stay or during your clinic visit.
  • You can ask to see a copy of your medical records. You can ask for a copy of the Notice of Privacy Practices at (608) 775-7439.

Involvement in your own care

  • Get information in your preferred language in a way that you best understand.
  • Get information in a way that will meet your vision, speech, hearing or cognitive needs.
  • Make decisions about your care plan and understand how to follow through with it.
  • Prepare an advance directive with the help of hospital staff.
  • You or your legally-authorized representative will be asked for consent before treatment or participation in research. You may refuse care as much as is permitted by law. We will explain the medical consequences of refusal.
  • Give us feedback about your care. Our staff will listen.
  • You choose who you want to know about your hospital stay. Have a personal representative, also called an advocate, with you during your care. Your advocate is a family member or friend of your choice.

Help when leaving Gundersen Lutheran Medical Center Inc. and Gundersen Clinic Ltd.

  • We will help you understand what medicine to take, why you need it, and when to take it
  • We will help with your follow-up care.
  • We will explain transfer and continuing care plans. This includes transfers to other facilities, except in emergencies.
  • We will explain your choices of skilled care in your home, in a nursing home or assisted living facility, if needed.

Help with understanding your bill

  • You can ask for an explanation of your charges.
  • We will help you understand the cost of your care.
  • You can ask for financial assistance or advice on resources to apply for help.

Your responsibilities as a patient:

  • Be involved in your care in an open, respectful partnership.
  • Give your care team a complete and accurate medical history.
  • Follow hospital rules.
  • Be respectful of other patients, staff and property.
  • Provide required information concerning payment of your bill.

Share your concerns at the time of your service

Speak with a patient representative

  • From 8 a.m. to 4:30 p.m. weekdays call (608) 775-7676 or (800) 362-9567, ext. 57676.
  • After 4:30 p.m. weekdays, weekends and holidays, call (608) 775-7676 or (800) 362-9567, ext. 57676 to leave a message for Gundersen Patient Experience staff.

For more information visit our Patients & Visitors section of the website.

If you are not satisfied with our resolution or choose not to use our complaint process, you also have the right to contact a state agency:

  • Wisconsin: Wisconsin Department of Health Services (800) 642-6552.
  • Iowa: Iowa Department of Inspections and Appeals (515) 281-7102.
  • Minnesota: Office of Health Facility Complaints (651) 201-4201.
  • You may contact Livanta, an independent medical review agency:
  • You may also contact The Joint Commission:
    • Fax: 630 792-5636
    • Mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181

If you speak a language other than English, language assistance services are available to you, free of charge, at (608) 775-4141. Gundersen Health System complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Atención: Si usted habla Español, tenemos disponible para usted servicios de asistencia de idioma gratuitos. Llame al (608) 775-4141. Gundersen Health System cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

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Updated 6/19

Love + Medicine

Every day, Gundersen Health System staff deliver great medicine plus a little something extra—we call it Love + Medicine.

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