Kristie K. Shappell, MD
Medical Retina
Comprehensive Ophthalmology
Locations
- La Crosse - Ophthalmology
- 724 Denton Street, La Crosse, WI 54601
- Get Directions
- phone: 608-775-2191
- Decorah - Optometry
- 1830 State Highway 9, Decorah, IA 52101
- Get Directions
- phone: 563-382-2639
Expertise
Education
University of Iowa Hospitals and Clinics
Fellowship, Ophthalmology, 2000University of Iowa Hospitals and Clinics
Fellowship, Pediatric Ophthalmology, 2000University of Iowa Hospitals and Clinics
Residency, Ophthalmology, 1999University of Rochester School of Medicine and Dentistry
Medical School, 1994Board Certifications
Ophthalmology
American Board of Ophthalmology, 2000Insurance
- Aetna Health Management
- Amerigroup Iowa Inc
- Anthem BCBS WI
- Arise Health Plan/ WPS
- BCBS MN
- Benefit Plan Administrators
- Care Wisconsin
- CIGNA
- Community Link
- Group Health Cooperative of Eau Claire
- HealthEOS by Multiplan
- Healthpartners, Inc
- Humana,Inc
- Independent Care Health Plan Medicaid
- Medica IFB
- Meritain Health
- MHS Health
- Midlands Choice
- Preferred One
- Quartz
- The Alliance
- Tricare East
- Tricare West
- Ucare Minnesota
- United Healthcare Inc.
- WCA Group Health Trust
- Wellmark BCBS IA
- Wisconsin Education Association
- Wisconsin Physician Services
Reviews
4.9 of 5 stars
395 Ratings, 116 ReviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 2/29/2024
Doctor Shappell's staff is great!!
- 5 out of 5 starsReviewed on 2/28/2024
Great service ... my eyesight is much improved.
- 5 out of 5 starsReviewed on 2/25/2024
Just want to say thanks for my care.
- 5 out of 5 starsReviewed on 2/25/2024
The doctor was friendly, very professional and explained what was going on in an easy to understand way. She was great and so was the staff!
- 5 out of 5 starsReviewed on 2/21/2024
All staff in Opthamology department were extremely helpful and professional. Dr. Shappell is an excellent doctor who takes very good care of my eyes. She should be commended for the work she does.
- 5 out of 5 starsReviewed on 2/20/2024
She didn't rush me thru and took the time to find out what was going on with me and my eyes. Made me reassured she wanted to get me back to seeing properly again
- 5 out of 5 starsReviewed on 2/20/2024
Exceptional..as expected from GHS. Thank you.
- 5 out of 5 starsReviewed on 2/18/2024
I am confident in this provider
- 5 out of 5 starsReviewed on 2/15/2024
Very knowledgeable, explained my problem and what course of action I should take.
- 5 out of 5 starsReviewed on 2/11/2024
Dr Shappell and her staff have always treated me with dignity, respect, and professionalism. Thank you to everyone.
- 5 out of 5 starsReviewed on 2/7/2024
Every visit, I find more laughter and calming It is always a bright day even though it is a strenuous day.
- 5 out of 5 starsReviewed on 2/5/2024
What a pleasant staff. Everyone seemed like they enjoyed their jobs. I never felt rushed, and they told me how I could get questions answered that I thought of later.
- 5 out of 5 starsReviewed on 2/4/2024
No concerns about the treatment.
- 5 out of 5 starsReviewed on 1/31/2024
Very positive experience. I drive a long distance for my appointment so I appreciate the excellent care I get.
- 5 out of 5 starsReviewed on 1/31/2024
My experience today was just like my earlier experiences at Gunderson, excellent. All staff treated my with courtesy and respect. Thank you all.
- 5 out of 5 starsReviewed on 1/29/2024
I had contact with 6 different associates at the clinic, from the man at the information desk to the medical staff to the checkout desk and everyone was cheerful and helpful and professional. Great!
- 5 out of 5 starsReviewed on 1/28/2024
Excellent experience!!
- 5 out of 5 starsReviewed on 1/22/2024
All are knowledgeable; questions were answered.
- 5 out of 5 starsReviewed on 1/21/2024
I was very impressed with the prompt response when I checked to see if I could get an appointment with Dr. Shappell on short notice. I hoped to get in to see her instead of going to urgent care with the issue I had and I had an appointment within three hours of my request.
- 5 out of 5 starsReviewed on 1/18/2024
I always feel relaxed at my apt. Staff and Dr. Shappell are very friendly and thorough. I recommend them to all friends and family.
- 5 out of 5 starsReviewed on 1/17/2024
Everyone was very kind and most helpful, very satisfied with my experience.
- 4 out of 5 starsReviewed on 1/14/2024
Dr Shappell is always in a hurry
- 5 out of 5 starsReviewed on 1/10/2024
Dr. Shappell is a wonderful accomplished doctor who also keeps up with the latest high quality treatments. We trust her 110%. So fortunate to have her for Tim's macular degeneration treatment. She is saving his eyesight.
- 5 out of 5 starsReviewed on 1/10/2024
I always feel better after leaving this provider. Thank you
- 5 out of 5 starsReviewed on 1/10/2024
Thank you
- 5 out of 5 starsReviewed on 1/9/2024
As I didn't think my insurance would cover a routine exam, I was tempted to find another, less expensive optometrist. Very fortunately, I elected to return to Gundersen and Dr. Shappell, my opthamologist/cataract surgeon. What her exam revealed is that I was not in need of a prescription change but had developed posterior capsular opacification. It afflicts 14% of cataract surgery patients (she explained). A 10-minute laser procedure, done immediately, eliminated the problem. I am pleased and grateful.
- 5 out of 5 starsReviewed on 1/7/2024
I have a lot of issues with my eyes. I am always well taken care of in the ophthalmology department at Gundersen.
- 3 out of 5 starsReviewed on 1/1/2024
VERY GOOD!
- 5 out of 5 starsReviewed on 12/27/2023
Very efficient treatment. Same day.
- 5 out of 5 starsReviewed on 12/27/2023
She was very kind and knowledgeable. She put all my worries to rest.
- 5 out of 5 starsReviewed on 12/26/2023
I was a walk in due to blurry vision and was taken even before I finished with the front desk.
- 5 out of 5 starsReviewed on 12/25/2023
A great job thanks
- 5 out of 5 starsReviewed on 12/21/2023
Positive Professional
- 5 out of 5 starsReviewed on 12/13/2023
Dr Shappell's staff was absolutely wonderful and professional. They talked you through every step of what they were doing and what the tests were for. I was very impressed with every person who assisted at my appointment!
- 5 out of 5 starsReviewed on 12/12/2023
great
- 5 out of 5 starsReviewed on 12/10/2023
Keep up the good work.
- 5 out of 5 starsReviewed on 11/29/2023
Everyone was very kind and helpful! It was my first visit and everyone took the time to really explain what was going on. Thank you so much!!
- 5 out of 5 starsReviewed on 11/29/2023
Fast treatment
- 5 out of 5 starsReviewed on 11/23/2023
They were on time, efficient and thorough.
- 5 out of 5 starsReviewed on 11/19/2023
I'm grateful that the medical staff at Gundersen Clinic regularly provide such a high standard of care, even when their work load is very challenging.
- 5 out of 5 starsReviewed on 11/19/2023
Everyone was cheerful and caring!
- 5 out of 5 starsReviewed on 11/16/2023
I am lucky to have Dr. Shappell, she has taken care of my eyes for years and done a very good job.
- 5 out of 5 starsReviewed on 11/15/2023
Dr. Shappell is both compassionate and knowledgeable. She not only looks at the present condition, but looks ahead at what could be the next step in your treatment. I have recommended her to others because I think she is so good as a doctor and a surgeon. My hope is that she won't burn out like so many health professionals, so please, provide her with the support she needs to continue in this profession.
- 5 out of 5 starsReviewed on 11/14/2023
Impressed with Dr. Shappell's knowledge and professionalism. She's the best!
- 5 out of 5 starsReviewed on 11/9/2023
Kristie is a good doctor. I recommended her to other people and they are very happy with her. Thank you.
- 5 out of 5 starsReviewed on 11/7/2023
So happy to get this great service in Decorah with the Doctor and her team!
- 5 out of 5 starsReviewed on 11/6/2023
I think being a Gundersen is more like a family place. It's very comfortable no stress. The doctors I have seen a Gundersen have absolutely been wonderful.
- 5 out of 5 starsReviewed on 11/2/2023
Every one was very helpful and knowledgeable !
- 5 out of 5 starsReviewed on 11/1/2023
Dr. Shappell is the best and I totally trust her.
- 5 out of 5 starsReviewed on 11/1/2023
I have receiving eye injections for almost 4 years. I have my vision and I trust everyone in the Dept. 100%. Very nice and professional.
- 5 out of 5 starsReviewed on 10/29/2023
I have been very happy with this provider. Thank You
- 5 out of 5 starsReviewed on 10/25/2023
Thank you very much for your good advice!
- 5 out of 5 starsReviewed on 10/25/2023
Dr Shappell and staff are excellent.
- 5 out of 5 starsReviewed on 10/24/2023
I am very sensitive to betadine, my only concern was that it wasn't diluted enough like I experience in La Crosse. I suffered terribly that afternoon and evening. It is a concern of mine.
- 5 out of 5 starsReviewed on 10/22/2023
Very knowledgeable, and professional. I was happy and impressed ?
- 5 out of 5 starsReviewed on 10/19/2023
Dr. Shappell is a very nice doctor, and I enjoy having her as my doctor. Thank you.
- 5 out of 5 starsReviewed on 10/17/2023
She is great and I have been seeing her for years. However her scheduling is horrific. I can never schedule my annual appointment when I leave. By the time I get the letter to make said appointment there aren't any in my time frame available. Once I finally get to schedule said appointment it is often rescheduled this year was changed 3 times. You need to change your process. Very frustrating. If I didn't trust her so much I would leave.
- 5 out of 5 starsReviewed on 10/16/2023
Can't wear contact lens until pre surgery measurements are taken. Would like to get this done sooner. But they have me first available data.
- 5 out of 5 starsReviewed on 10/16/2023
I thought everyone was very courteous. I came as a walk-in and was treated almost immediately. Everyone was so considerate and helpful.
- 5 out of 5 starsReviewed on 10/16/2023
My time in Opthamology was both professional and pleasant.
- 5 out of 5 starsReviewed on 9/14/2023
GOOD RESULTS!
- 5 out of 5 starsReviewed on 9/13/2023
I am always treated well and like an individual.
- 5 out of 5 starsReviewed on 9/6/2023
This criticism has nothing to do with Dr Shappell's staff - We brought Mom in based on a request sent to Gundersen by a doctor at Marinuka Manor. The Gundersen staff was not very clear to us about the origin of Mom's issue.
- 5 out of 5 starsReviewed on 9/5/2023
the doctor said even though my eye sight is changed, I need to wait for another 6 months to have the test to get a Rx for new glasses - I knew my eyes were getting worse, and would have liked to be able to get a new Rx now and get glasses so I can see better. She said not to get new ones with the old Rx, but to wait until my next 6 month appointment?
- 4 out of 5 starsReviewed on 9/4/2023
I was unsure how to answer the question abut recommending the provider to family and friends because I have not yet had the surgery. But based on my experience so far I would.
- 5 out of 5 starsReviewed on 8/31/2023
We feel very fortunate to have Gunderson as our medical care Everyone is so nice and professional
- 5 out of 5 starsReviewed on 8/29/2023
I just am wondering if I could have an allergy possibly to the drug I've had. Quite a few days afterwards for it to get to being sort of get to a functioning properly again. And that's happened. The last this time and last time.
- 5 out of 5 starsReviewed on 8/23/2023
My Doctors assistants (2of them) were amazing. I've had several eye injections and they couldn't have done a better job preparing me and after injection. Doctor did a good job also.
- 5 out of 5 starsReviewed on 8/22/2023
As a walk in, I did not expect such prompt and complete care. Great experience!
- 5 out of 5 starsReviewed on 8/21/2023
Very good explanations, and time for questions.Reassuring and friendly.I have total confidence in this provider.
- 5 out of 5 starsReviewed on 8/21/2023
I felt a little rushed, they are so busy there.
- 5 out of 5 starsReviewed on 8/16/2023
I have an excellent experience at my visit, everything went great, and I particularly had a good time visiting with the patience out in the waiting room. Thank you.
- 4 out of 5 starsReviewed on 8/16/2023
Very good staff!
- 5 out of 5 starsReviewed on 8/13/2023
Dr. Shappell is an outstanding physician!
- 5 out of 5 starsReviewed on 8/3/2023
Thank you
- 5 out of 5 starsReviewed on 7/31/2023
Excellence, all around! Thanks
- 5 out of 5 starsReviewed on 7/30/2023
Very informative and friendly.
- 5 out of 5 starsReviewed on 7/30/2023
Dr Shappell is always in tune with the patient. Thank you.
- 5 out of 5 starsReviewed on 7/27/2023
i appreciate the care i receive from dr.shappell and her staff and have complete confidence in there diagnosis and advice.
- 5 out of 5 starsReviewed on 7/27/2023
My first visit with Kristie and I liked her right away. Very nice !!
- 5 out of 5 starsReviewed on 7/27/2023
Very kind and professional
- 5 out of 5 starsReviewed on 7/25/2023
Very thorough and professional.
- 5 out of 5 starsReviewed on 7/19/2023
Facing eye surgery can be a scary thing. I felt very supported by the Gundersen staff. It was a relief.
- 5 out of 5 starsReviewed on 7/19/2023
As always everyone makes me feel relaxed and comfortable in my surroundings.
- 5 out of 5 starsReviewed on 7/17/2023
It was a very pleasant experience with all of the personel. They were great
- 5 out of 5 starsReviewed on 7/16/2023
very nice care.
- 5 out of 5 starsReviewed on 7/12/2023
Yes, good afternoon. I was very, very happy with the service that I received, and everything went real well and I bragged to my family, and other people and I'm very happy with the service that I got. Thank you and have a great day.
- 5 out of 5 starsReviewed on 6/28/2023
It matter alot soon after and that evening, should have been washed off a little better after the shot.
- 5 out of 5 starsReviewed on 6/28/2023
Dr Shappell and staff are wonderful.
- 5 out of 5 starsReviewed on 6/28/2023
The entire experience was great. The registration person was nice. The technician was very personable and kind. And Dr Shappel was awesome!!!
- 5 out of 5 starsReviewed on 6/27/2023
I trust her with my eyes I would not do that with just anyone.
- 4 out of 5 starsReviewed on 6/27/2023
Things were running late for my appointment. I know that situations do arise and things get delayed, but this was not acknowledged at all by the Doctor. Even a very minor apology would have been appreciated. Also, the Doctor was definitely rushed (because she was late?) and in a hurry to leave...
- 5 out of 5 starsReviewed on 6/26/2023
Everyone was very kind and professional. I enjoyed my time with the staff.
- 5 out of 5 starsReviewed on 6/21/2023
Dr Shappell and her staff r awesome!! Always knowledgeable and helpful.
- 5 out of 5 starsReviewed on 6/15/2023
Great service, answered any questions I had and was able to understand their explanation
- 5 out of 5 starsReviewed on 6/11/2023
The provider is very good and very pleasant. Always enjoy seeing her
- 1 out of 5 starsReviewed on 6/8/2023
I was told they accept Care credit which is why I choose Gundersen and then after the visit im told only for dermatology
- 5 out of 5 starsReviewed on 6/8/2023
excellent as always!
- 5 out of 5 starsReviewed on 6/7/2023
I feel like they always listen to what I have to say about my condition.
- 5 out of 5 starsReviewed on 6/4/2023
She is a great Doctor, made the 6 hr round trip worth it. She knows my history (vision issue) NEVER rushes me, listens, and historically has a great team.
- 5 out of 5 starsReviewed on 6/4/2023
Her male assistant was excellent. I very much enjoyed him. He took lots of time with me and was very patient.
- 5 out of 5 starsReviewed on 6/1/2023
My husband and I both see Dr. Shappell. She is top shelf and I look forward to her checkups. She is concise, interested , very tamely and genuine. Please let her and the staff know this.
- 5 out of 5 starsReviewed on 6/1/2023
I'm pleased with the laser that I had done
- 5 out of 5 starsReviewed on 6/1/2023
There was just one aide that was not very helpful on leaving. I have a walker and eyes dialated and she just pointed me in the right direction and didn't even smile. Did struggle a little leaving. Otherwise everyone else was great!
- 5 out of 5 starsReviewed on 5/14/2023
Excellent...
- 5 out of 5 starsReviewed on 5/11/2023
Dr Shappell is a wonderful provider. I see her every 6 months and she keeps a very close eye on my condition.
- 5 out of 5 starsReviewed on 5/8/2023
Just great service
- 5 out of 5 starsReviewed on 5/7/2023
Dr. Shappell is very thorough.
- 5 out of 5 starsReviewed on 4/30/2023
I'm sure I owe my eye health to doctor Dr Shappell. (Sp?) I am so grateful for her care.
- 5 out of 5 starsReviewed on 4/23/2023
My Dad is hard to work with as he is very hard of hearing and has dementia. They were extremely patient and understanding.
- 5 out of 5 starsReviewed on 4/20/2023
I was treated very well at all points during my visit. I will most definitely recommend to family and friends.
- 5 out of 5 starsReviewed on 4/19/2023
Everyone in this department is always thoughtful , caring. I trust them. Always comfortable knowing how thorough , experienced these teams are.
- 5 out of 5 starsReviewed on 4/5/2023
Very prompt
- 5 out of 5 starsReviewed on 4/3/2023
Dr shappell an her staff are just great to work with.
- 5 out of 5 starsReviewed on 3/30/2023
Doctor and her staff are always friendly and professional!
- 5 out of 5 starsReviewed on 3/29/2023
I continue to value the care I receive with this provider