Coronavirus disease 2019 (COVID-19): Get the latest information.

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Published on March 18, 2020

Woman who is feeling sick

Feeling ill? Here's what to do next.

If you're feeling ill, please help us protect our patients, staff and community amid the coronavirus disease 2019 (COVID-19) pandemic by contacting us before you come in. You can reach us by:

  • Calling your primary care provider
  • Calling our Telephone Nurse Advisors (24/7, 365): (608) 775-4454 or (800) 858-1050
  • Connecting online with a provider 24/7 through Gundersen's VirtualVisit app available on the App Store or Google Play. Patients must be 2 years or older.    

By phone or online, a nurse or provider will ask you screening questions to determine your next steps.

Mildly ill patients should be encouraged to stay home and contact their healthcare provider for guidance about clinical management. Patients who have severe symptoms, such as difficulty breathing, should seek care immediately. Older patients and individuals who have underlying medical conditions or are immunocompromised should contact their physician early in the course of even a mild illness. 

Help us prevent the spread of viruses

As the number of coronavirus disease 2019 (COVID-19) cases continue to rise, we want to remind you of these steps to take to prevent the spread of respiratory diseases.

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • If you come into one of our locations, please let us know if you have traveled in the last 14 days and now have a respiratory illness (cough, difficulty breathing or fever). This includes having close contact with anyone who has a respiratory illness after traveling in the last 14 days.
what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe