Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Schedule Weekly Hours:

Gundersen Health System is seeking a Patient Services Specialist to join our growing and thriving organization. This is your opportunity to provide both customer service and effective engagement to patients while doing the work you love in the beautiful coulee region of La Crosse, Wisconsin

What's Available:

• 1.0 FTE (40 hours/week)
• Shift: Monday-Friday, Days rotating hours between 5:45 AM - 8:00 PM including weekend rotation
• Shift differentials: Weekends: $1.50, PMs: $1.00
• *On-site, La Crosse

What you will do:

• Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service.
• Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.

What you will get:

• Starting pay of $16.77/hour + more for experience!
• Shift, weekend, and holiday differentials
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits
• Departmental leadership that supports you as you do your best work.
• Work/Life balance to love what you do and where you live.

What you need:

• High School Diploma or equivalency
• Successful completion of defined core competency testing. (during training)
• 6 months experience in an office setting requiring customer service responsibilities

Gundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system has 7 hospitals and 65 clinics in neighboring communities. Inside our walls and our neighborhoods, we deliver world-class medical care combined with the right amount of love. We call it Love + Medicine and it’s who we are.

Explore why La Crosse is a great place to live and work!

Job Description:

The Patient Services Specialist provides superior face-to-face customer service in greeting and assisting patients, family, visitors and internal customers. They perform an important role in facilitating the patient experience by promoting a patient and family centered atmosphere throughout the check in/out process.

Major Responsibilities:
1. Represents Gundersen Health System's high standards for customer service face-to-face communication through courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered.
2. Promotes and maintains a warm and inviting environment for the patient/family by focusing attention to their needs and in greeting, offering wayfinding and promptly notifying staff of patient arrival.
3. Responsible for notifying the Patient Services Supervisor of issues/concerns affecting patient flow.
4. The Patient Services Specialist ensures complete patient registration and reviews whether insurance has been verified upon check in. Obtains signatures on forms related to registration, billing and patient care, meeting all compliance regulations and requirements.
5. Effectively coordinates and schedules appointments/procedures as directed and in alignment with patient needs. Provides closure to the visit, as well as applicable information and instructions to prepare the patient for subsequent appointments.
6. Reconcile the department schedule to account for accuracy in billing, dictation and data collection related to patient visits.
7. Demonstrates and maintains competency in computer skills related to patient registration and appointment scheduling.
8. Keeps skills and education current through periodic in-service on service excellence, registration and scheduling policies, and insurance guidelines and other information related to position.
9. Works within the organizational financial guidelines for collecting payment and directs customers to appropriate resources when necessary.
10. Views, documents, or prints from the patient's electronic health record to assist with coordination of patient care.
11. Performs other job-related responsibilities as requested.

Education and Learning:
REQUIRED
High School Diploma or equivalency
Successful completion of defined core competency testing.

Work Experience:
REQUIRED
6 months experience in an office setting requiring customer service responsibilities

DESIRED
6 months experience in a medical office setting requiring customer service responsibilities

Age Specific Population Served:
Nonage Specific (N/A)

OSHA Category:
Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements/Demands Of The Position:
Sitting Continually (67-100% or 8 hours)
Static Standing Rarely (1-5% or .5 hours)
Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267

Equal Opportunity Employer