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Patient Liaison (Full Time, Richland Center Vision Department)

Patient Liaison (Full Time, Richland Center Vision Department)
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Richland Center, WI 53581

Posted 1 week 5 days ago
Full time

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Schedule Weekly Hours:


1.0 FTE (40 hours/week)

Shift: Monday-Friday, 8:00AM-5:00PM

**This role is responsible for opening and closing (can vary) - as early as 7:30AM and closing could potentially be after 5:00PM to best serve our patients.**

Location: Onsite, Richland Eye Center Eye Clinic (travel is potential to other Eye Clinics to help as needed)

Department: Vision Department

Job Description:

The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.

Major Responsibilities:
1. Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.
2. Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.
3. Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
4. Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
5. Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
6. Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
7. Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
8. Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
9. Solicits and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
10. Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.
11. Performs other job-related duties as assigned.

Education and Learning:
High School Diploma or equivalency

Work Experience:
1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

1 year experience in a medical facility setting and/or extensive customer service experience.

License and Certifications:
Optometry departments require patient liaisons to be a Certified Patient Service Specialist (CPSS) within 18 months of hire date.

Age Specific Population Served:
Infant (less than 1 year)
Pediatric (1 - 12 years)
Adolescent (13 - 17 years)
Adult (18 - 64 years)
Geriatric (65 years & older)

OSHA Category:
Category II - Some (but not all) employees in this job title may have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials, usually by location or specific departments.

Environmental Conditions:
Exposed to infectious diseases.

Physical Requirements/Demands Of The Position:
Sitting Continually (67-100% or 8 hours)
Static Standing Occasionally (6-33% or 3 hours)
Walking/Standing Occasionally (6-33% or 3 hours)
Stooping/Bending Occasionally (6-33% or 3 hours)
Reaching - Shoulder Level Occasionally (6-33% or 3 hours)
Reaching - Below Shoulder Occasionally (6-33% or 3 hours)
Reaching - Above Shoulder Occasionally (6-33% or 3 hours)
Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267

Equal Opportunity Employer

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1900 South Ave.
La Crosse, WI 54601

(608) 782-7300

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