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Manager – Ambulance Services

Manager – Ambulance Services
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La Crosse, WI 54601

Posted 2 weeks 4 days ago
Full time

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

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Ambulance Services is hiring! The Manager of Ambulance Services will oversee a group of approximately 18 staff who provide EMS services and education. Responsibilities include recruitment, retention, execution of system deployment, logistics and safety oversight, and supply chain management.

Why join Gundersen?

  • Generous Benefit Package (Medical, Dental, Life Ins, HSA/FSA)
  • Substantial Retirement Contribution (401 & Base Contribution)
  • Work/Life Balance (Vacation time, paid holidays, EAP)
  • Tuition Imbursement Program
  • Professional Development Opportunities/Career Development Center
  • Internal Corporate Incubator
  • Flexible schedule
  • Pet Insurance
  • Other discounts available


  • Bachelors degree in a related field
  • EMT-basic required within 18 months. CPR required at time of hire.

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Job Description:

The Clinical Manager provides oversight and leadership to EMS System operations for Gundersen ground ambulance services. Responsibilities include oversight of recruitment and retention, participation and execution of system deployment, logistics and safety oversight, and supply chain management. Position is an essential member of the leadership team and is responsible for ensuring internal and external customer satisfaction as part of the operating environment. In addition, the Clinical Manager works closely with the Administrative Director, other managers, and various existing staff teams to ensure high quality, safe, affordable, and reliable emergency and non-emergency ambulance response.


To advance its position as an innovator and leading health care system, Gundersen Health System (GHS) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value-based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.

The Manager is responsible for understanding the impact of these forces and trends and for managing the effective response from their AOR (area-of-responsibility). The Manager collaborates with others to achieve GHS’ strategic mission and goals: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Manager translates System strategy into staff commitment, action, and accomplishment in their AOR.


The Manager is specifically responsible for:

1.0 Organizational Strategy and Implementation -- Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.

2.0 Fiscal Management -- Effectively using established processes to ensure accountability for effective operations and resource management.

3.0 Human Resource Management -- Effectively using established processes to: select, align, engage, develop, manage, and retain a team of highly skilled staff.

4.0 Excellence in Service and Clinical Quality -- Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.

5.0 Organizational Leadership -- Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.


Organizational Strategy and Implementation

1.1 Collaborates with Division/Team leadership to understand external market financial, economic, and industry data, identifying market opportunities and threats.

1.2 Provides leadership and actively contributes to the design and implementation of clinically and fiscally responsive program goals and objectives for their AOR.

1.3 Formulates recommendations for AOR continuous improvement taking into account market demands, regulatory standards, and changes in clinical practice.

1.4 Establishes clear performance standards for their AOR, and monitors established management systems to ensure that cost effectiveness and continuous quality improvement forms the basis for all activities.

1.5 Collaborates with management to ensure that resources are prioritized and in place (i.e., staff, facilities, equipment, supplies, technology, data, and processes, etc.) and properly utilized to achieve AOR objectives through the most effective and efficient operations.

1.6 Contributes to the development of and implementation of processes to collect relevant clinical and financial indicator data which serves as a reliable proxy for clinical effectiveness, cost, and quality.

1.7 In conjunction with AOR leadership, designs and implements improvement of AOR key processes, leading to elimination of variability in cost and quality.

Fiscal Management

2.1 Manages AOR to meet fiscal targets, ensuring the delivery of cost-effective, quality services.

2.2 Participates in financial forecasting and planning along with other members of the AOR management team.

2.3 Develops and presents comprehensive analysis for financial and programmatic recommendations for AOR management.

2.4 Communicates the rationale for financial decisions ensuring a high level of understanding among staff and clinicians.

2.5 Evaluates AOR for potential cost-effective change and manages the implementation of approved changes.

2.6 Ensures staff compliance, and monitors physician compliance, as appropriate, with financial decisions.

Human Resources Management

3.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking to accomplish objectives.

3.2 Ensures that AOR management, staff and clinicians understand their roles in accomplishing GHS, Team/Division, and AOR strategic objectives. Establishes expectations for high level of performance and holds individuals accountable for achieving them.

3.3 In collaboration with other AOR leadership and the Human Resources Department, ensures the efficacy of systems/processes to recruit, retain, and develop a high-performance team that meets patient, regulatory, and fiscal requirements for their AOR.

3.4 In conjunction with Team/Division leadership, ensures staff productivity by maximizing staffing efficiency and workflow patterns as well as monitoring and controlling turnover.

3.5 Implements and actively supports the integration of change and conflict management.

3.6 Creates a climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.

Excellence in Service and Clinical Quality

4.1 Ensures the implementation of service, quality and safety standards consistent with System policy for patient experience and internal and external customers in collaboration with AOR leadership.

4.2 Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost using data systematically to develop solutions and guide change in AOR practices.

4.3 Models and ensures that AOR staff effectively uphold a customer service orientation to meet legitimate needs of patients and internal and external customers.

4.4 Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised.

5.0 Organizational Leadership

5.1 Promotes the organization to all constituencies by interpreting and communicating GHS’ mission and values, acting as a loyal, supportive, and informed spokesperson for AOR, Team/Division and the System.

5.2 Collaborates with other internal professionals to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.

5.3 In the spirit of collaboration, promotes the visibility of AOR leadership throughout the organization.

5.4 Takes responsibility for providing a positive learning environment for students, interns, and residents working within their AOR, collaborating with academic programs, while ensuring patient safety.

5.5 Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives.


The Manager interacts primarily with the following external interfaces:

  • Patients
  • FamiliesThe Manager interacts secondarily with the following external interfaces:
  • Payers* scope dependent
  • Vendors/Suppliers* scope dependent
  • Educational and Regulatory Organizations
  • Charitable Organizations
  • General Public
  • Non-GHS clinicians, hospitals, and facilitiesThe Manager interacts primarily with the following internal interfaces:
  • AOR staff
  • Other Team and Functional Managers
  • Directors
  • CliniciansThe Manager interacts secondarily with the following internal interfaces:
  • Other Functional Directors and Managers

Other System Staff


The Manager has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System’s mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.

The Manager has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues within agreed upon organizational, financial and regulatory limits. The Manager oversees the enforcement of policy, as well as makes recommendations for changes to AOR staff and leadership. The Manager coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR.

The Manager represents Gundersen Health System and their AOR within the System and in the external community.

Education and Learning:


Bachelor's degree in a related field


Bachelor’s in business or healthcare leadership or a Master’s Degree

Work Experience:


3-5 years of proven leadership experience


3 or more years of middle to upper management experience in a progressive and advanced ambulance operation.

License and Certifications:


Emergency Medical Technician, Basic – within 18 months of hire

Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.


Emergency Medical Technician – Paramedic and/or Registered Nurse

Age Specific Population Served:

Infant (less than 1 year)

Pediatric (1 - 12 years)

Adolescent (13 - 17 years)

Adult (18 - 64 years)

Geriatric (65 years & older)

OSHA Category:

Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Subject to inside environmental conditions (Protection from weather conditions but not necessarily from temperature changes.  For example, these conditions would include an environment with no air conditioning, working in a freezer or working near a boiler.)

Subject to outside environmental conditions (No effective protection from weather)

Subject to extreme cold (temperatures below 32 degrees for more than one hour)

Subject to extreme heat (temperatures above 100 degrees for period of more than one hour)

Subject to noise (There is enough noise to cause the worker to shout in order to be heard)

Subject to vibration (Exposure to oscillating movements of the extremities or whole body)

Subject to hazards (Includes a variety of physical conditions, such as proximity to moving mechanical parts or vehicles, electrical current, working on scaffolding, exposure to chemicals, etc.)

Subject to atmospheric conditions (One or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dusts, mists, gases or poor ventilation)

Required to wear a respirator

Required to function in narrow aisles or passageways

Exposed to infectious diseases

Subject to both inside and outside environmental conditions

Physical Requirements/Demands Of The Position:

Sitting Frequently (34-66% or 5.5 hours)

Static Standing Continually (67-100% or 8 hours)

Walking/Standing Continually (67-100% or 8 hours)

Driving (6-33% or 3 hours)

Stooping/Bending Occasionally (6-33% or 3 hours)

Squatting Occasionally (6-33% or 3 hours)

Kneeling/Half Kneel Occasionally (6-33% or 3 hours)

Climbing Stair Occasionally (6-33% or 3 hours)

Reaching - Shoulder Level Continually (67-100% or 8 hours)

Reaching - Below Shoulder Continually (67-100% or 8 hours)

Reaching - Above Shoulder Continually (67-100% or 8 hours)

Balance – Right Leg (6-33% or 3 hours)

Balance – Left Leg (6-33% or 3 hours)

Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

Push/Pull (Static Force) Occasionally (6-33% or 3 hours)

Repetitive Actions – Grip Forces (6-33% or 3 hours)

Lifting Floor to Waist (6-33% or 3 hours) 25-50lbs

Lifting Waist to Overhead (6-33% or 3 hours) 25-50lbs

Lifting – Other (6-33% or 3 hours) 25-50lbs

Carrying more than 50 feet (6-33% or 3 hours) 25-50lbs

Carrying less than 50 feet (6-33% or 3 hours 25-50lbs

Carrying on the right side (6-33% or 3 hours) 25-50lbs

Carrying on the left side (6-33% or 3 hours) 25-50lbs

Pushing or Pulling (6-33% or 3 hours) 25-50lbs

If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267

Equal Opportunity Employer

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1900 South Ave.
La Crosse, WI 54601

(608) 782-7300

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