Skip to main content

HR Service Center Representative

HR Service Center Representative
Apply now

La Crosse, WI 54601

Posted 1 week 5 days ago
Full time

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Schedule Weekly Hours:


We are seeking a full time HR Representative to join our Human Resources Service Center team! This is a great starting point for an upcoming or recent grad looking to start their HR career.

Schedule: Monday-Friday 8:00am-5:00pm

Location: La Crosse, WI Front Street with onsite training. After training can have the opportunity to shift to remote role. Remote options available for WI, MN, and IA residents only.

What Will You Do?

  • The HR Service Center Representative is responsible for administering FMLA, answering general policy questions, overseeing the tuition reimbursement program, assisting with HRIS system navigation and updates.

An Ideal Candidate Will Have:

  • Associates Degree in Human Resources, Business or a health related field
  • Prior experience with Workday a plus!
  • Strong communication and collaboration skills
  • Ability to maintain confidentiality

Why join Gundersen?

  • Generous Benefit Package (Medical, Dental, Life Insurance, HSA/FSA)
  • Substantial Retirement Contribution (401K & Base Contribution)
  • Work/Life Balance
  • Tuition Reimbursement Program
  • Professional Development Opportunities

Job Description:

Processes Human Resources changes in an accurate and timely basis to meet processing deadlines. Review information, documents, and processes for accuracy, completeness, and policy compliance. Works with employees, managers, regional centers and customers to provide routine Human Resources information including forms, policies, reports, correspondence and other related data. Serves as a primary resource to internal and external customers regarding a variety of customer service issues promptly and professionally. Follow-up as needed to resolve questions. Provides a variety of administrative, computer, clerical, and supply functions necessary for the operation and support of Human Resources. Works as part of a team and frequently acts as a liaison between department staff and internal/external customers (communications, scheduling appointments, directing callers, maintaining department records/files, etc.) Assists Compensation, Payroll, and Benefits in HR Administration. Administers Family Medical Leave and the Tuition Investment Program.

Major Responsibilities:
1. Process on-boarding/new hire paperwork and personnel changes such as status changes, supervisor changes, requisitions, title changes, and terminations in an accurate and timely basis to meet all deadlines for payroll processing. Review information, documents, and processes for accuracy, completeness, and policy compliance. Follow-up as needed to resolve questions. Maintain accurate employee data in Human Resources Information Systems (HRIS).
2. Works closely with various regional centers to gain a thorough understanding of their practices and policies to ensure regional center information is accurately entered into HRIS system.
3. Review and administer Family Medical Leave Act (FMLA) requests, medical certifications, and track hours and eligibility. Enter FMLA requests in Kronos and FMLA tracking software. Researches FMLA law and reviews reports to bring issues of non-compliance and policy administration questions to appropriate HROM and FMLA department leader. Continues ongoing research to maintain understanding of how FMLA impacts multiple states.
4. Review and administer Tuition Investment Program eligibility, requirements, and request payments. Follow-up with customer as needed to request required repayment of funds when applicable.
5. Assists customers (managers, employees, medical professionals, and external entities) by phone, email, or in person to resolve any FMLA or other general Human Resources related issue, to schedule appointments; to coordinate services; or to address other needs. Serves as a centralized location for all Human Resources information. Helps customer by providing information and the use of appropriate Human Resources processes and policies. Responds to required government or agency inquiries related to unemployment or employment verifications.
6. Provides data entry, maintenance, tracking, and auditing work as needed to Payroll/Benefits/Compensation departments to ensure timely and accurate processing of payroll and benefit enrollment through Kronos and Lawson software. Works with managers on resolution of issues. Audits electronic Human Resources processes. Maintain, monitor, and audit other Human Resources programs, as needed.
7. Under supervision from the compensation department leader, gathers compensation data from spreadsheets, recommends job matches, and completes salary market surveys. Updates and maintains survey spreadsheets.
8. Assists Payroll, Benefits, and Compensation staff with various projects including, large mailings, year end benefit enrollment, quarterly orientations, internal report distribution, and preparation of retirement separation notices.
9. Performs administrative and other job-related responsibilities as requested.

Education and Learning:
Associate degree in Human Resources or a health related field or a business related field

Work Experience:
1 year in an office, healthcare or human resources setting.

1 year prior experience in human resources in a healthcare setting

Age Specific Population Served:
Nonage Specific (N/A)

OSHA Category:
Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements/Demands Of The Position:
Sitting Continually (67-100% or 8 hours)
Repetitive Actions - Fine Manipulation Continually (67-100% or 8 hours)

If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267

Equal Opportunity Employer

Apply now Back to all job postings

1900 South Ave.
La Crosse, WI 54601

(608) 782-7300

Language Support:
Jump back to top