Health Unit Coordinator

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Scheduled Weekly Hours:

Job Description:

Position Title:

Health Unit Coordinator

Last Reviewed:

08/04/2022

Salary Class:

Non-Exempt

Department:

Registration

Position Code:

Reports To:

Registration Manager

BASIC FUNCTION

Performs administrative work appropriate for patient care to support hospital unit operations and the multidisciplinary team.

MAJOR RESPONSIBILITIES

 Abilities and Knowledge:

Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters with both internal and external patients, family members, staff, customers, and physicians. Facilitate unit operations through knowing and communicating information, managing desk area, technology support for staff, monitoring and communicating bed status, and coordinating downtime procedures. Uses Epic computer system to help in the management of the electronic medical chart - including data input, monitoring for accuracy, as well as monitoring for missing information. Demonstrates effective, collaborative working relationships with the health care team members. Receive and record only emergent verbal and telephone orders from the medical staff for diagnostic laboratory non-invasive radiology tests and nutrition services. Coordinates patients daily schedule. (i.e., tests, exams, x-rays, procedures, discharge appointments, transportation, and appointments for in-patient and out-patient services). Assists throughout the entire discharge process as directed. Participates in quality improvement activities in order to continuously improve patient care and unit operations. Attends and participates in HUC meetings and unit staff meetings. Demonstrates the following skills in accordance with unit standards and expectations - creative problem solving, organizational skills, critical thinking, sets priorities, utilizes appropriate lines of authority, responds to crisis situations, and establish appropriate priorities. Assists in precepting HUC staff through orientation to technology programs and unit specific responsibilities. Also, may act as proctor to HUC students. Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling. Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements. Performs other job-related duties as assigned.

SCOPE OF THE JOB

Age Specific Population Served:

Nonage Specific

OSHA Category

Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

POSITION QUALIFICATIONS

Education and Learning:

Required

High School Diploma or equivalency

Desired

High School Diploma or equivalency +   a graduate of a Health Unit Coordinator program

Work Experience:

Required

6 months health care experience or recent graduate of a Health Unit Coordinator program.

Desired

6 months Previous experience in HUC position.

Skills and Knowledge

Required

Ability to or Knowledge of...

Comprehension

understand, remember, and communicate routine, factual information

Organization

organize and monitor multiple projects and files to ensure timely and accurate completion

organize and prioritize own work schedule on short-term basis (longer than one month)

Reasoning/Decision Making

problem solve

make decisions which have moderate impact on immediate work unit

Communication

demonstrate effective customer service to internal and external customers complete routine forms, use existing form letters and/or conduct routine oral communication

Mathematics

add, subtract, multiply, divide, record, balance, and check results for accuracy

General - All Positions

type 35-45 words per minute be flexible and adaptable adapt to a changing work environment understand medical terminology

work independently with minimal supervision

Computer

Systems/Software/Applications

Desired

basic computer skills

General - All Positions

work as part of a team

complete tasks that require efficiency, organization and a positive attitude under tight deadlines in a high intensity and fast paced work environment work effectively under stress

License and Certifications:

Required

Desired

National Health Unit Coordinator Certification (NHUC) & annual revalidation

PHYSICAL REQUIREMENTS/DEMANDS OF THE POSITION

Sitting

Continually (67-100% or 8 hours)

Static Standing

Occasionally (6-33% or 3 hours)

Walking/Standing

Occasionally (6-33% or 3 hours)

Stooping/Bending

Occasionally (6-33% or 3 hours)

Reaching - Shoulder Level

Occasionally (6-33% or 3 hours)

Reaching - Below Shoulder

Occasionally (6-33% or 3 hours)

Reaching - Above Shoulder

Occasionally (6-33% or 3 hours)

Repetitive Actions - Fine Manipulation

Frequently (34-66% or 5.5 hours)

Lifting - Other

Occasionally (6-33% or 3 hours)

Number of Pounds 0-25

ENVIRONMENTAL CONDITIONS

Subject to inside environmental conditions.

Exposed to infectious diseases.

If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:

Primary Recruiter:

Recruiter Email Address:

Equal Opportunity Employer