Onalaska, WI 54650
Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.
Schedule Weekly Hours:
0This is an on call . Scheduled hours include an every third weekend rotation (AM/PM/Overnight); coverage for a monthly staff meeting (first Wednesday of each month); and 1-2 holidays per year.
On-call workers have an ongoing opportunity to pick up additional shifts due to vacation time, unplanned absences, or staffing shortages.
Generous shift differentials for PM's, Overnights, and weekends are offered along with a flexible schedule.
Job Description:
Responsible for responding to callers' requests for information and referral and crisis line services which includes supportive listening, follow-up, research, and advocacy for Great Rivers 2-1-1, and all other after- hours and specialized lines; developing and maintaining a comprehensive health and human services database and the development and promotion of program activities.
Major Responsibilities:
1. Personally demonstrates in all job related duties, roles and functions the values and principles of the Information & Referral Center’s Code of Ethics.
2. Responds to callers by providing information and referral and crisis line services including supportive listening, follow-up, advocacy, and research as appropriate utilizing the Call Structure model.
3. Demonstrates a thorough knowledge and effective performance in the following areas: human service systems, AIRS Infoline Taxonomy of Human Services, database resources, providing specialty services, following the protocol of all after-hours and specialized contracts, including those via 211 statewide networks, and logging calls.
4. After hours/weekends provides telephone information, crisis support and social work back up services for a number of Gundersen Health System programs such as Domestic Violence/Sexual Assault Services, Crime Victim Services and Employee Assistance Program making these programs available to the public 24 hours a day. Provides after-hours services for contracted community programs.
5. As assigned, surveys new agencies, preparing well-written descriptions that accurately describe the agency and services provided, indexes services using the 211 LA County Taxonomy of Human Services, participates in regular updates of existing agencies, assists in maintaining a file system and audit trail for agency information.
6. As assigned, assists in community partnerships for the development of local and statewide resource directories (online or other) including planning, analysis and classification of database information, writing, editing, and designing.
7. As assigned, assists in the development of statistical reports, brochures, newsletters, other resource products, and promotional materials.
8. After working 1000 hours in role (for those with a Bachelor's degree) or 2000 hours in role (for those with an Associate's degree), meets department expectations of obtaining and maintaining AIRS Information & Referral certification Must be certified within two years of becoming eligible.
9. Ensures that all program activities are carried out to meet accepted Standards and Quality Indicators for Professional Information and Referral of the national Alliance of Information and Referral Systems (AIRS) and other regional or statewide efforts in which the agency has chosen to participate.
10. Is prepared to report to work immediately (after ensuring safety of family) in the event of a disaster situation occurring anywhere within the agency’s 2-1-1 service area. Assumes designated role within the agency’s Emergency Operations Plan which ensures 24/7 service to the public in times of disaster.
11. Participates in the development, coordination, and training of new staff, student volunteers, and community agencies in areas of Information and Referral, supportive listening, crisis intervention, use of database resources, health and human services taxonomy, and Information and Referral software programs.
12. Demonstrates organizational skills and effective use of time in order to complete work within agreed upon timeframes and quality standards. Demonstrates leadership and follow through in assigned work areas.
13. Participates in staff meetings, in-service presentations, staff development days, and other educational offerings and serves on specialized departmental, Gundersen Health System, and community committees as assigned.
14. Maintains professional working relationships with department staff members, Gundersen Health System departments, community agencies, funding sources, other 2-1-1 call centers, and other individuals as appropriate.
15. Demonstrates the technical skills necessary to perform required work within the agency including the telephone system, chat/text services, email system, Internet, Intranet, Windows, computer system, I&R software programs, social media formats, and other computer applications.
16. Adheres to all department standards regarding time and attendance, preparedness for work, and adherence to professional Information and Referral Standards and Policies and I&R Center Code of Ethics.
Education and Learning:
REQUIRED
Associate’s degree in human services-related field such as Social Work, Community Health, Psychology, Sociology or similar field.
Community Resources Specialists without a Bachelor’s degree will be required to get a Bachelor’s degree within 6 years of hire date
DESIRED
Bachelor's degree in a human-services related field such as Social Work, Community Health, Psychology, Sociology or a similar field
Advanced education in areas of human services, database management, computer networks, education, or library science
Work Experience:
REQUIRED
1 year of previous experience in human services, basic knowledge of the Windows computer system.
DESIRED
1 year of experience in Information & Referral, crisis lines or supportive listening roles. Experience with AODA, mental health, basic needs, and disaster response. Writing, familiarity with working on databases and/or indexing skills desired. Experience in working rotating shifts including some nights, weekends, and holidays..
Age Specific Population Served:
Infant (less than 1 year) Pediatric (1 - 12 years)
Adolescent (13 - 17 years)
Adult (18 - 64 years) Geriatric (65 years & older)
OSHA Category:
Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Environmental Conditions:
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Physical Requirements/Demands Of The Position:
Sitting Frequently (34-66% or 5.5 hours)
Stooping/Bending Occasionally (6-33% or 3 hours)
Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours) Push/Pull (Static Force) Occasionally (6-33% or 3 hours) Number of lbs 0-25
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If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267
Equal Opportunity Employer