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Home > Your healthcare, anywhere > Video visits
You can now access scheduled video visits through MyChart, allowing you to see your provider more conveniently within our secure patient portal.
From routine appointments with your primary care provider to specialty care, like behavioral health and dermatology, we're here for you, no matter what.
A scheduled video visit is the same cost as your standard office visit.
Not a MyChart user?
Create an account now
Once a date and time is confirmed, you'll sign in to your MyChart account to see appointment details and instructions.
Call (608) 782-7300
New to Gundersen? Call our new patient line at (608) 775-0601
If you're using a mobile device, connect to wireless (Wi-Fi) for the best video quality and connection. Avoid using LTE/cellular data.
Step 1 – Make appointmentCall your healthcare provider to make an appointment. Our scheduling staff will tell you if the visit can be virtual.
Step 2 – Sign in to MyChartSign in to your MyChart account before the appointment via the MyChart app or web on any mobile device or computer.
Step 3 – eCheck-InComplete eCheck-In before your appointment. eCheck-In will take about five minutes. On the MyChart home screen, find your video visit and click the "eCheck-In and Questionnaires" button.
Step 4 – Begin visit You are now ready to begin. Click "Begin Video Visit." You'll be asked to test your audio (sound) and video (camera) to make sure everything is working properly. Then, you'll be in a virtual waiting room until a member of your healthcare team joins.
Having problems logging in? Call (608) 775-3843 to talk to a member of our Virtual Care Customer Service Team.
Start a VirtualVisit
When you sign up for MyChart, you can access and manage your own medical record and your family's medical records from home or on any computer, tablet or smartphone.
Login to MyChart to:
Log in to MyChart
Schedule an appointment
Pay my bill
Contact Medical Records
Make a donation
Attend a class or event
Browse the Health Library
Talk to a nurse
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