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Safety measures during COVID

Keeping you safe when you're here

At Gundersen's seven hospitals and more than 60 clinics, we continue to practice important safety precautions to keep you and your family safe when you seek our care.

We know that your health is a top priority as we weather the COVID-19 pandemic together. It's ours, too. COVID-19 has changed many things, but visiting your doctor isn't one of them. It's important you continue preventive care, like annual wellness exams. And it's critical you seek urgent care during an emergency.

Face coverings

Effective Jan. 12, 2022, Gundersen Health System requires all patients and visitors to wear medical-grade masks, cloth masks (tie or ear loop) with a nose wire, or N95 or KN95 masks without vents at all Gundersen locations.

Patients and visitors without those masks will be offered a medical-grade mask during the screening process.

The following masks are no longer acceptable: neck gaiters, bandanas, masks with vents, and cloth masks without a nose wire.

Entrance screening

Our patients also play a big role in keeping our hospitals and clinics safe for everyone. That's why we'll screen you for COVID-19 symptoms at our doors by asking you a few questions. You'll need to wear a mask, even after you received the COVID-19 vaccination, because you can still spread the virus without knowing it.

Social distancing

You will notice our efforts to help you maintain social distancing. Look for markers on the floor that designate a 6-foot distance between you and patients. We will also implement mobile waiting rooms.

We spread out chairs in our lobbies and other areas to keep everyone safely distanced.


You can check-in for your appointment on your device up to 7 days before your appointment. By using MyChart eCheck-in, you can complete information before you even get to the check-in desk.

Cleaning precautions

Clean locations are always a priority for your experience, but we've increased routine cleaning in every area you will visit.

We increased our ongoing sanitation measures, especially in high-traffic areas, like patient rooms, lobbies and elevators.

COVID unit

As part of our planning for a possible surge in COVID-19 cases, a secure unit in our La Crosse Hospital is available to care for patients, with their and our care team's safety in mind. This includes safely transporting patients to and from the unit.

Visitor policy

We know how important family is for the healing process. However, to protect our patients, staff and community during the COVID-19 pandemic, we have modified our visitor policy. There will still be exceptions for end-of-life, interpreter/communication needs, surgery, Labor and Delivery, emergency room and pediatric patients. See our latest visitor guidelines.

what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe