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Your healthcare on your time

A guide to choosing care

Days can fill up fast. Whether you’re juggling meal prep and muddy cleats or workouts and work calls, Gundersen Health System is here for the moments in between.

By offering more convenient locations for in-person visits and increased virtual care options, it’s never been easier to get healthcare that fits your schedule. Have an urgent need? Want to book an appointment with your primary care provider or a specialist? We’re here for you, no matter what your calendar holds.

If you are experiencing a medical emergency, call 911 or go directly to an emergency room to get care as quickly as possible.

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Virtual Care

Life is always changing, but our commitment to our patients and community is constant. We're continuing to find ways to safely connect you to the care you need and expect with virtual care options.

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24-Hour Nurse Line

Free & confidential

Call and talk to a Gundersen Telephone Nurse Advisor—any time. Our nurses will answer your questions, no matter the time of day or if you receive healthcare elsewhere.

24/7 | Free | All ages

Good for triage of illness and injuries, general health information.

Learn more

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MyChart E-Visit

Convenient, affordable

Care for minor illnesses is easy and affordable. Fill out a MyChart form and a provider will connect you to the care you need.

Weekdays, 8 a.m. to 3 p.m. | $42 | Age 18+

Good for back pain, cough, diarrhea, heartburn, pink eye, sinus problems, urinary problems, vaginal discharge or irritation.

Log in to MyChart

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On-Demand Video Visit

24/7 urgent care

When you need urgent care—anytime, day or night—connect to a provider without leaving your house. Download the VirtualVisit app to start an easy video visit.

24/7 | $59 | Age 2+

Good for back pain, cough, diarrhea, fever, colds and flu, headache, joint pain, nausea or vomiting, pink eye, rash, runny nose, seasonal allergies, sinus problems, sore throat, strains and sprains, urinary problems, vaginal irritation or discharge.

Connect now

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Scheduled Video or Phone Visit

Connect with your provider virtually

From routine appointments with your primary care provider to specialty care, like behavioral health and dermatology, we're here for you, no matter what. Schedule a video or phone call for safe care from home.

Scheduled appointment | $129+ | All ages

Good for disease management, new health concerns, preventative care, routine and annual exams, plus all urgent illnesses and injuries.

Schedule now

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Gundersen Pharmacy app

Rethink convenience

Refill prescriptions anytime, anywhere from your phone or computer. Check the status of your prescription and get an alert when it’s ready for pick up.

24/7 | Free | All ages

Good for refilling prescriptions, switching between Gundersen Pharmacies with ease and staying on schedule with medications.

Set up an account

Clinic and Drive-Thru Care

We know the importance of connecting with a provider face-to-face, so we continue to deliver the safe, in-clinic care you know and expect—plus a new Drive-Thru Lab for added convenience.

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In & out and on your way

For minor illnesses, ExpressCare offers a convenient walk-in option to connect with a provider—no appointment needed.

7 days a week, extended hours | $65 | Age 2+

Good for bladder or urinary tract infection (female, age 12+), cough, ear pain, swimmer's ear, infection, wax removal, insect or tick bike, mild vomiting or diarrhea, pink eye, rash, seasonal allergies, sinus problems. Due to COVID-19, if you have a sore throat or respiratory concerns, please call your primary care provider or our 24-hour nurse advisor line.

Find a location

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Drive-Thru Lab

In and out in minutes

Get your labs done without setting foot in the clinic or even leaving your vehicle. No appointment needed, only a lab order from your healthcare provider.

7 days a week | Same cost as in-clinic labs | Age 9+ labs | All ages for strep, flu and COVID tests

Good for routine blood draws, limited home testing supply pick-up and drop-off, fingerstick INR, and testing for strep, influenza and COVID-19.

Learn more

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Urgent Care

Urgent, in-person

For minor injuries or illnesses that can't be addressed with an on-demand video visit, when your provider isn't available or when a clinic is closed—we've got you covered.

7 days a week, extended hours | $200+ | All ages

Good for cuts, scrapes and bruises, ear pain, infection, fever, colds and flu, insect or tick bite, minor burn, rash, sinus and upper respiratory infection, sore or strep throat, strains, sprains and minor broken bones, sudden back or neck pain, urinary burning.

Find a location

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Primary Care

Connect in-person

We know that some primary care visits need the personal touch of an in-person appointment. Connect safely with your primary care provider for all your routine care needs.

Weekdays by appointment | $129+ | All ages

Good for disease management, immunizations, new health concerns, preventative care, routine and annual exams, plus all urgent illnesses and injuries.

Call your provider

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Specialty Care

Special care in-person

When unexpected health conditions arise, our specialty care providers are there to help. Connect safely with a provider for all your specialty care needs.

Weekdays by appointment | $129+ | All ages

A variety of specialties are offered. Many specialists regularly visit our regional clinics and deliver follow-up visits virtually for our regional patients. Many specialists are available without a referral.

Find a provider

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Emergency Care

Call 911 or go to Emergency Services

When a life threatening or serious illness or injury occurs, call 911 or your local emergency number or go to Gundersen Emergency Services immediately.

24/7 | $500+ | All ages

Good for broken bones, chest pain, dizziness, head injuries, intoxication or overdose, loss of consciousness, numbness or weakness on one side, pregnancy-related bleeding or pain, severe abdominal pain, severe cuts, severe headache, shortness of breath, suicide attempt.

Find a location

Print our handy chart for reference.

Print chart

what to expect

We've taken steps at all our locations to keep you and our staff healthy and safe. Here's what to expect when you visit us.

Stay safe