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Published on January 11, 2017

Gundersen Boscobel shares new Grateful Patient Program

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    Grateful Patient card

The Gundersen Boscobel Area Hospital and Clinics Patient Experience Committee is excited to share the rollout of the Grateful Patient Program. The purpose of the program is to offer patients a platform to recognize staff members who provided them excellent and compassionate care.

We are excited to offer this program as an opportunity for those who are appreciative of the care they received and want to say thank you to one of our staff members," shares Nora Munson, Co-Chair of the Patient Experience Committee. "The cards are simple to fill out, but are a meaningful way to connect a patient who is grateful with the person who provided them care."

The Grateful Patient Program offers patients a chance to "fill the bucket" of staff members by thanking them for the care received. Gundersen Boscobel staff defines a "bucket filler" as a compliment or recognition for a job well done. To participate in the program, patients can simply fill out a Grateful Patient card and place in the buckets located by registration points.

The program has started with a pilot rollout in 9 locations including the clinics, ER, Radiology, Med-Surg, Rehab and Lab. As the program grows, the committee hopes to expand the locations to all departments.

Gundersen Boscobel's new Grateful Patient buckets

"Our hope is that this program inspires a greater connectivity between our staff and patients," explains Wendy Hardy, Patient Experience Committee member. "We plan to regularly share the cards with our staff and into the community to recognize the great work being done and relationships formed through care delivery."

For more information on the Grateful Patient Program, please contact the Patient Experience Committee at (608) 375-6300.  

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