Please arrive on time for your appointment. A patient liaison will greet you at the check-in desk (Level 2 of the East Building or Level 3 of the Gundersen Onalaska Clinic) and will inform the Infusion Services staff of your arrival. If your appointment is scheduled on the weekend, please check in on Level 1 of the East Building.
For your comfort
Our treatment rooms include several amenities such as a recliner, television, WiFi Internet access, computer and DVD player (upon request), books, magazines, pillows, heated blankets, free interpreter services, snacks (jello, crackers, cookies, instant soup and assorted hot and cold beverages upon request) and complimentary box lunches for patients whose treatments exceed three hours.
Length of stay
Your nurse will be able to give you a good estimate about your treatment time. Please understand the following factors influence your overall length of stay:
- Lab tests are usually necessary before you start your infusion treatment. Depending on the lab tests that your doctor orders, you may complete your labs on the day of your scheduled infusion (in the Hematology/Oncology Lab, Level 2 of the East Building) or they could be drawn the day before your treatment (at the Lab location nearest your home). Completing your lab tests before your scheduled appointment may shorten your length of stay. Results of lab tests may take up to one hour.
- A pharmacist at Gundersen will prepare your treatment medications, as ordered by your doctor. For maximum effectiveness, these medications will be prepared after you arrive. Medication preparation can take up to one hour.
- Sometimes, medications will be given before your infusion to help ease nausea or to prevent side effects. This may take about 30 minutes.
Share your questions and concerns
If you have questions or concerns during your treatment, please let your nurse know. If you have questions before or after your visit, please contact your physician using MyCare or by phone—or ask us at your next appointment if it is not urgent. We are here to help you in any way we can.
After your treatment is complete, a nurse will give you or your family member your After Visit Summary and any necessary at-home instructions. If you were given medication that made you drowsy during treatment, please arrange for someone to drive you home safely. This is especially important after your first treatment.
For your convenience, free valet parking is available Monday through Friday from 7:30 a.m. to 5 p.m. at the East Building and the Gundersen Onalaska Clinic. We suggest that you:
- Pull up to the East Building main entrance in La Crosse or the Gundersen Onalaska Clinic Urgent Care entrance in Onalaska.
- If needed, a valet attendant will help you out of your car and provide a wheelchair.
- The valet attendant will give you a valet ticket and park your vehicle for you. He or she will look after your vehicle and lock it for the safety and security of your personal belongings.
- When you are ready to leave, return your valet ticket to the receptionist in the lobby, and your car will be brought to you.
In La Crosse, patients and visitors can park in the Pink Lot and Yellow Lot. All are within close proximity to the East Building.
In Onalaska, patients and visitors can park in the large lot in front of the clinic or the parking ramp at the rear of the clinic.