Visitors Guide

Visiting Hours

Patients at Gundersen decide who may visit. We ask all visitors to the Hospital to stop at the Information desk to get a visitor's badge. After hours and nights, visitors should use the Emergency Services entrance. All visitors need to wear a badge when visiting in the Hospital. Please be aware there may be times when visiting is limited due to the condition of the patient.

Smoking Policy

We are tobacco free inside and outside

Smoking and the use of tobacco products is not allowed on Gundersen Health System property. We are tobacco free inside and outside for the health of our patients, employees and visitors. Private vehicles are an exception at this time, although smoking is prohibited in the parking ramps.

Also please respect the property of Gundersen Health and the neighbors of the property by appropriately disposing of any litter you may have in the appropriate receptacles—vehicle ashtrays, portable ashtrays (available at the information desks), or other appropriate receptacles provided.

If you are interested in quitting tobacco, we support you in your efforts. Please contact your healthcare provider for further resources on tobacco cessation or contact the national tobacco quit line at 1-800-QUIT NOW.

For more information on the tobacco free campus policy, please contact Service Excellence at (608) 775-7676 or (800) 362-9567, ext. 57676.

Concealed Weapons

Concealed weapons not allowed at Gundersen Health System

While a state law in Wisconsin allowing residents who have a permit to carry concealed weapons, it is Gundersen Health System's policy that weapons of any kind are not permitted in any Gundersen Health System buildings or vehicles.

Signs have been posted at the entrances of buildings across the Gundersen Health System advising patients, visitors and staff of the policy. By law, this allows Gundersen to prevent anyone from bringing a weapon (such as guns, Tasers, billy clubs, knives, brass knuckles, etc.) into a Gundersen building.

If weapons are seen or suspected, the person will be advised of Gundersen's policy and be required to properly secure the weapon in their personal vehicle.

Wi-Fi Access

Gundersen offers free high speed wireless internet access at the following locations:

  • La Crosse Campus
  • Onalaska Clinic
  • Boscobel
  • Whitehall
  • Hillsboro

Latex Policy

Gundersen is latex-aware and provides a safe environment minimizing the risk of latex exposure for patients, families, visitors and employees. For those patients and employees with a known latex allergy, our goal is that signs and symptoms of potential physiological problems will be absent or manageable.

It is important to note that Gundersen minimizes latex items in the organization but we are not entirely latex-free.

No latex balloons will be allowed in any Gundersen facility or Gundersen sponsored event.

Pet Visits

Gundersen Health System strives to promote a healing environment for all patients and families. In support of that objective, you may see animals (typically dogs or cats) in our facilities from time-to-time. For example, it is not uncommon to see a trained Service Animal accompanying a disabled patient to assist in providing care to that patient. Service Animals are allowed everywhere in our facilities a person would be allowed to go without a Service Animal, unless being accompanied by that Service Animal would jeopardize the safe operation of a facility.

Other animals commonly found on Gundersen campuses include pet therapy dogs from the Coulee Region Humane Society. These animals are specially trained to provide pet therapy visits for patients in specific departments.

Unfortunately, personal pets and pets providing support and comfort generally are not allowed on our campuses without special permission:

Only in special circumstances, with advance written permission and a veterinarian certification, will limited visits be allowed to hospitalized patients.

This practice is meant to prevent health or safety-related events from occurring, and promotes a healing environment in accordance with applicable Americans with Disabilities Act (ADA) laws.

Note: While animals that perform tasks to assist individuals with psychiatric or mental disabilities are sometimes considered Service Animals and may be entitled to special housing under a different law, they are not entitled to access to Gundersen under the ADA. Animals whose sole functions are to provide comfort, companionship or emotional support (sometimes referred to as “emotional support animals”) do not qualify as Service Animals under the ADA.

Visit Termination

If a personal pet or Service Animal barks, growls, defecates, acts threateningly, or does not appear under control, the owner should be asked to remove the animal from Gundersen property immediately. Contact Security at ext. 54422 for help if necessary.

Additional resources:
  • Weekdays 8 a.m. to 5 p.m.: Craig Masters, ext. 57953
  • All other hours: Hospital Operations Manager (Dial 0)
  • Pet Visit Form
Love + Medicine

Every day, Gundersen Health System delivers great medicine plus a little something extra—we call it Love + Medicine.

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