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medical home

Gundersen receives Patient-Centered Medical Home certification

Mary Kuffel

Mary Kuffel, MD
Gundersen medical vice president

Since the start of 2017, all primary care throughout Gundersen Health System, including Pediatrics, Family Medicine and General Internal Medicine, has received the highest level of Patient-Centered Medical Home (PCMH) certification.*

According to Mary Kuffel, MD, Gundersen medical vice president, "Gundersen has long followed Medical Home principles but this highest level of certification is confirmation to our patients that they are receiving the highest quality care and the confidence and trust they put in us is well founded."

Dr. Kuffel goes on to explain, "Medical Home is a healthcare model that emphasizes care coordination and communication to transform primary care into what our patients want it to be. It's designed to assure our patients get quality primary care when and where they need and want it, in a manner sensitive to their cultural beliefs and in language they understand."

"One of the intended benefits of the Medical Home is to foster greater engagement with our patients," Dr. Kuffel adds. "We know that a patient's outcome improves as they get more engaged in their own care."

Gundersen is participating in this model of care because Patient-Centered Medical Homes are driving some of the most important reforms in healthcare delivery today. There's growing evidence that the Medical Home model leads to higher quality and lower costs by reducing hospital and emergency department visits, lessening health inequities and improving patient outcomes.

Your Gundersen primary care Medical Home

  • Is accountable for meeting each patient's care needs, including prevention and wellness, acute care and chronic care using a team of care providers
  • Provides patient-centered healthcare that focuses on the whole person by:
    • Respecting each patient's unique needs, culture, values and preferences
    • Sharing decision making with patients and families
  • Coordinates care, including specialty care, hospitals, home healthcare, and community services and support
  • Delivers accessible services with shorter waiting times for urgent needs, enhanced in-person hours, 24/7 telephone or electronic access to the care team
  • Is committed to quality and quality improvement by:
    • Engaging in performance measurement and improvement
    • Measuring and responding to patient experiences and patient satisfaction
    • Practicing population health activities
    • Sharing quality and safety data and improvement activities

To find a Gundersen primary care provider and establish your Medical Home, visit gundersenhealth.org/primarycare.

*Designation from the National Committee for Quality Assurance (NCQA).