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Published on November 16, 2017

Walk-in clinic expands access to care

The new Gundersen Palmer Lutheran Hospital and Clinic's Walk-in Clinic has expanded hours for greater patient access and convenience.

The Clinic, which started welcoming patients earlier this fall in its new location in the Gundersen Palmer West Union Clinic, is open from 11 a.m. to 7 p.m. Monday through Friday and 1 to 5 p.m. Saturday and Sunday. Patients see a provider on a first-come, first-served basis, allowing patients to seek treatment when it works best for them.

Shanelle Pedersen, NP

Shanelle Pedersen, NP, recently joined the Gundersen Palmer staff and will be the primary provider at the Walk-in Clinic.

The Walk-in Clinic is ideal for treating illnesses or injuries that are uncomfortable but not life threatening, especially when patients need care after clinic hours or if their primary care provider is unavailable. Common conditions treated at the Walk-in Clinic include:

  • Cuts, scrapes and bruises
  • Skin rashes, insect bites and minor burns
  • Fever, colds and flu
  • Sore/strep throat
  • Sinus and upper respiratory infections
  • Ear pain/infection
  • Strains and sprains
  • Urinary burning
  • Other levels of care

In cases of more serious or life-threatening conditions, patients should call 911 or go directly to the nearest Emergency Services. Reasons for seeking emergency treatment may include if a person is experiencing:

  • Chest pain/heart attack
  • Numbness or weakness on one side/stroke symptoms
  • Dizziness
  • Shortness of breath
  • Broken bones
  • Loss of consciousness/head injuries
  • Sudden, severe headache
  • Suicide attempt
  • Severe cuts
  • Alcohol or drug intoxication or overdose
  • Severe abdominal pain
  • Pregnancy-related problems (bleeding or abdominal pain)

If you are not sure which type of care is most appropriate for your condition, Gundersen's telephone nurse advisors can help you decide whether you should seek emergency care or walk-in treatment, or if you should schedule an appointment with your primary care provider. A nurse advisor can be reached toll-free at (800) 858-1050.