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MedLink offers 24/7 access to Gundersen Health System medical staff in every specialty.
When calling for a known or possible transfer, you will be asked the following questions:
If helicopter transport is needed, MedLink Air dispatch will be conferenced to gather necessary information to launch the aircraft.
What service do you need to speak to?
If Gundersen ambulance transport is needed, the information will be relayed to TriState, who will call your facility within 10 minutes.
Tri-State Ambulance: Lead paramedic will confirm availability and return your call within 10 minutes.
Flight crew will confirm flight status.
You can arrange transportation of your patient to Gundersen Health System or other facilities by calling MedLink. When you call, the MedLink operator will connect you with the all the necessary parties to help you transfer your patient. Click here for more information on Gundersen AIR or Tri-State Ambulance.
During Clinic hours, you or your staff will be: Conferenced to a scheduling specialist from the requested clinical service to schedule the patient's appointment(s)
After Clinic hours, or if a scheduling specialist is not available, you will be asked:
Your priority message is immediately routed to the clinical department.
Our scheduling specialist contacts the patient directly to schedule the appointment.
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