24-Hour Nurse Advisor
Our Telephone Nurse Advisor program provides free and confidential health information 24 hours a day, seven days a week. A Gundersen Lutheran nurse can help you sort through situations when you're not sure if you need emergency or urgent care, or if you should see your own provider. The nurse can also help you find a primary care provider.
To talk to a nurse advisor, call (608) 775-4454 or toll free (800) 858-1050.
Any Other Questions ...
Call Great Rivers 2-1-1
For answers to questions about community, Hospital or Clinic services and resources to help you and your family, call Great Rivers 2-1-1.
Great Rivers 2-1-1 is a community service of Gundersen Lutheran for all patients and family members as well as the general public throughout the Tri-state Region. This 24-hour telephone help line offers a central access point for patients and families to obtain free information on more than 2,000 community and human service programs such as support groups, counseling services and in-home services.
Staffed by telephone counselors, Great Rivers 2-1-1 offers information along with referral, supportive listening and crisis intervention services in a confidential, non-judgmental manner.
If you're calling from within the Hospital or Clinic, you can speak with a Great Rivers 2-1-1 counselor by dialing ext. 53600. Dial 2-1-1 or (800) 362-8255 toll free in Wisconsin, Minnesota and Iowa (voice/TTY). You can also visit the Great Rivers 2-1-1 web site, www.GreatRivers211.org.
Health Resource Center
The John & Nettie Mooney Health Resource Center is located on the first floor of the Clinic directly behind the main Information Desk. The Resource Center is open to the entire community, not just Gundersen Lutheran patients. Resource Center services include:
- A resource library including a professional consumer health librarian. The librarian is available Monday - Friday from 8 a.m. to 4:30 p.m. to assist you in researching health-related topics through the Internet, books, pamphlets and videos.
- Patient service representatives who serve as patient advocates and listen and follow-up on customer questions and concerns.
- Business Services staff who provide cashiering services, assist with billing, insurance questions and payment arrangements.
- A long-term waiting room designed for patients and family members who need to wait for an extended time between appointments.
- A medical museum with a display of medical tools and instruments dating back to the 1890s.